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Can I use Astro GO without an Astro subscription?Do I have to pay extra to use Astro GO?How do I access Astro GO?How many devices can I register to Astro GO with one (1) Astro ID?How many devices can I stream concurrently on Astro GO?How to change my 4-digit PIN on Astro GO?How to download shows on Astro GO?How to make a purchase on Astro GO?How will advertisements on Astro GO change my viewing experience?I am having issues launching or loading the app (ERR-701).I have issues logging into Astro GO.What can I watch on Astro GO?What is Astro Cloud recording?What is Astro GO?What is the new user interface on Astro GO?Where is Astro GO available in?Why are some titles not available for download on Astro GO?
How do I add on Astro GO+ to my subscription?I do not wish to continue subscribing to Astro GO+ and I have more than 200 hours of recorded content. What will happen to my recorded content?What can I use the cloud recording storage for?What devices can benefit from the increase in simultaneous viewing provided by Astro GO+?What happens if Astro GO+ is removed from my subscription?What is Astro GO+?What is the difference between Astro GO and Astro GO+?Will I be charged for Astro GO+?Will there be a penalty to remove Astro GO+ from my subscription?
ERR-1001, ERR-001 - A problem occurred during playbackERR-002 - Reached the maximum number of simultaneous video streams across devices for one accountERR-006 - Please check your router settings. Your IP address is restrictedERR-007 - Streaming on Astro GO while being connected to a VPNERR-008 - You are attempting to play a content that is not part of your subscriptionERR-601, ERR-1409 - Playback of Linear Channels/VOD from external device (Casting/Mirror)ERR-1300, ERR-014 - A problem occurred during playbackERR-009 - You are not subscribed to this contentERR-701- Issues launching or loading the appERR-204 - Registered device count reached to Maximum number
What is beIN SPORTS CONNECT?Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?What are the content available in the beIN SPORTS CONNECT app?Can I stream on more than one device at the same time?How many devices can I use to watch beIN SPORTS CONNECT?Can I download content for offline viewing?Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?How can I subscribe to beIN SPORTS CONNECT via Astro?Can I access the beIN SPORTS CONNECT app outside of Malaysia?Can I update my email address/mobile number for my Astro ID?I have forgotten my password; what should I do?How do I unlock a locked user account?The beIN SPORTS CONNECT app won't load after I pressed "cancel" when logging in; what do I do now?How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?Will my personal information be protected?
How do I cast Disney+ on my TV?How will I be charged for the Disney+ add-on 3-months pass subscription?I am an Astro customer but I subscribed to Disney+ directly; can I transfer my direct subscription to Astro and enjoy bundle pack deals?I am an Astro TV Pack customer and have access to Disney+ ; can I sign up for multiple access to Disney+ ?Can I add on a Disney+ add-on app?I am entitled to Disney+ with my Astro subscription; can I use a non-Malaysian mobile number to register and activate my Disney+ access?I am entitled to Disney+ with my current subscription. However, I also have existing offers with Astro; will these offers be impacted?I am not an Astro customer. Can I subscribe to Disney+ with Astro?I didn't get the OTP on my mobile phone to activate Disney+; What do I do now?I do not have an Astro ID. How can I get one?I do not have enough data to stream Disney+ shows at home/on mobile; what can I do to fix this?I do not see the Disney+ app on my Ulti Box Home Screen; what do I do now?I have logged in to Disney+ with my mobile number on my browser but I see an error screen on my TV (Ultra or Ulti Box); What do I do now?I have not activated my Disney+ access; will I still be charged?I have purchased Disney+ directly via the app/website but I am also entitled to Disney+ via my Astro subscription; Can I link it to my Astro account?I have questions about Disney+ content, product features and app functions; who can I contact?I have received an auto activation SMS, how do I log in to Disney+ on my Ultra/Ulti Box?I want to remain on my existing Movies/Starter Plus/Value Plus Packs. Can I still access Disney+?If I cancel my Astro subscription with Disney+ entitlement; will I no longer be able to access Disney+?Is Disney+ available on Astro GO?Is there an option for Dolby audio for Disney+ on the Ultra or Ulti Box?What will happen to my Disney+ access if my Astro service is suspended?What will happen to my Disney+ access if my Astro service is terminated?When will my access to Disney+ begin?Where can I access Disney+?Why am I seeing an expiry date on my Disney+ app?Why should I subscribe to Disney+ with Astro instead of going directly on the app?How do I access the Disney+ app on the Ultra or Ulti Box?How do I activate my Disney+ access with my Astro subscription?I am a Movies Pack customer. Can I sign-up for multiple access to Disney+?I am a Movies Pack customer with Astro, what happens to my Disney+ subscription?I purchased Disney+ with Astro, what happens to my Disney+ subscription? Will there be an increase in price?Is Disney+ Premium Plan available on Astro
What is the "iQIYI Video - Dramas & Movies" App?Where can I access the iQIYI App?How do I access the iQIYI App on the Ultra/Ulti Box?Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?Can I download the content on the iQIYI App for offline viewing?What is the storage requirement for content downloading?Are there any subtitles or dubbing available for the content on the iQIYI app?Can I change the interface language of the iQIYI app?How can I become an iQIYI VIP?When can I start enjoying my VIP subscription?I am an existing iQIYI VIP; will I get to enjoy Astro special price?Where can I view my iQIYI entitlement expiry date/next payment details?How do I cancel my iQIYI VIP subscription?Will there be any penalty fees if I cancel my iQIYI VIP subscription?How much does it cost to join iQIYI as a VIP?Does the iQIYI price changes on 21st March 2025 effect Astro customers?Who may I contact if I encounter any problems with the iQIYI app?Can I choose to opt-in/opt-out of receiving any marketing materials via email from iQIYI?How do I register for an Astro ID?I have forgotten my password; what should I do now?Can I update my email address/mobile number for my Astro ID?How do I unlock a locked user account?Will my personal information be protected?I would like to subscribe to iQIYI with Astro. Must I subscribe to the new packs to be able to add on iQIYI to my subscription?
Why is Netflix increasing their subscription prices in Malaysia?Can I select multiple Netflix subscriptions at once?What is the Netflix 24 months ala-carte plan?When will the price change for Netflix take effect?How will Astro notify customers on it’s Netflix price revision?What happens if I want to cancel the Netflix 24-Month ala-carte plan?Are there auto-renewals for the Netflix 24 -months ala-carte plans?How will this price increase affect my billing cycle?I am not subscribed to the Astro One packs; can I still subscribe to the Netflix 24-month ala-carte plan?I am subscribed to Astro subscription packs that are bundled with Netflix. Will there be a price change to my subscription?I am a customer subscribing to an Astro subscription packs that are bundled with Netflix and I would like to remove Netflix from my subscription due to the price increase. Can I do so?Will Astro censor Netflix content?FAQs: Netflix on AstroHow do I access Netflix on my Ultra/Ulti Box?How do I add a new or an existing Netflix account to my Astro Bill?How do I cancel Netflix?How do I change my Netflix plan or account information?How do I know if my new pack includes Netflix?How do I link my Netflix account on my Ultra/Ulti Box?How many devices can I access Netflix at once?How to apply parental control on Netflix with my Ultra and Ulti Box?I am an Astro IPTV customer, when can I sign for the New Packs and enjoy Netflix on the Ultra/Ulti Box?I am an IPTV customer who does not have the Ultra Box. CH741 is available to on my Astro Box but why I can't access Netflix using that channel?I forgot my Netflix username or password. How do I find my username or reset my password?I forgot which Netflix account is associated with my Astro Account. How do I find that out?I have added a Netflix account to my Astro bill. Do I need to perform any activation?I have an Ultra/Ulti Box and I've subscribed to the new packs with Netflix, but I why can't access Netflix on my Ultra/Ulti Box?I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?I signed up for the Entertainment Plus / Movies Plus / Sports Plus pack that includes Netflix. How do I activate my Netflix account?What do I do if I'm having trouble watching Netflix on the Ultra/Ulti Box?What happens to my Netflix account if I move to a new address?What is Netflix?What will happen to my Netflix account if I cancel my Astro service or change my Astro package?When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?When is this service available on Astro?Which new pack comes with Netflix?Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?Will I be able to access Netflix on my Ultra/Ulti Box?Will I be able to access Netflix on TV from my Astro Box?Will Netflix be automatically added to my Astro subscription?Is the partnership with Netflix is a monopoly of OTT apps?How to recover my Netflix login email and password?
What is Qalbox by Muslim Pro?What is the difference between Muslim Pro and Qalbox?Why should I subscribe to Qalbox by Muslim Pro with Astro?Where can I access Qalbox by Muslim Pro?How do I subscribe to Qalbox by Muslim Pro Premium as an Astro customer?I already have a Qalbox account from the free trial; how do I purchase the add-on with the same account?I have my own Qalbox account outside of Astro; can I stream it on my Ultra/Ulti Box?How do I enjoy Qalbox by Muslim Pro on the website and mobile app?How many devices can I use to stream Qalbox by Muslim Pro at the same time?Can I download content on Qalbox by Muslim Pro for offline viewing?Are there any subtitles or dubbing available for the content on Qalbox by Muslim Pro?Can I access Qalbox by Muslim Pro outside of Malaysia?What is a Qalbox by Muslim Pro Premium subscription?I don't have an Ultra/Ulti Box; can I still subscribe to Qalbox by Muslim Pro with Astro?Who may I contact if I encounter any problems with Qalbox by Muslim Pro?Will my personal information be protected?
What is TVBAnywhere+?Who can access the TVBAnywhere+ app?What plans are available for the TVBAnywhere+ app?Where can I access the TVBAnywhere+ app?How do I access the TVBAnywhere+ app on the Ultra/Ulti Box?Can I download the TVBAnywhere+ app on my mobile phone?How many languages does the TVBAnywhere+ app support?Can I access the TVBAnywhere+ app outside of Malaysia?What is the difference between the content on the TVBAnywhere+ app and the TVB channels on Astro?Can I watch shows in HD on the TVBAnywhere+ app?Can I change the interface language of my TVBAnywhere+ app?Can I watch the TVBAnywhere+ app on multiple devices at the same time?
What is WeTV?Can I stream WeTV for free on my Ultra/Ulti Box?How can Astro customers enjoy WeTV?How do I subscribe to WeTV VIP via Astro?How do I access WeTV VIP on my Ultra/Ulti Box?I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?Can I access the WeTV app outside of Malaysia?Can I download content on the WeTV app for offline viewing?How many devices can I use to stream WeTV at the same time?Are there any subtitles available for the content on WeTV?What is a WeTV VIP subscription?Can I rent movies or series on WeTV via Astro?How much does a WeTV VIP subscription via Astro cost?When can I start enjoying my WeTV VIP subscription?How do I cancel my WeTV VIP subscription?Will there be any penalty fees if I cancel my WeTV VIP subscription?Who may I contact if I encounter any problems with the WeTV app?What is the storage requirement for content downloading?Will my personal information be protected?
What is ZEE5?How can Astro customers enjoy ZEE5?How can I subscribe to ZEE5 via Astro?How do I access ZEE5 on my Ultra/Ulti Box?Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?Can I access the ZEE5 app outside of Malaysia?How many devices can I use to stream ZEE5 at the same time?Are there any subtitles or dubbing available for the content on ZEE5?Can I change the interface language of the ZEE5 app?What is a ZEE5 Premium subscription?How much does a ZEE5 Premium subscription cost?When can I start enjoying my ZEE5 Premium subscription?How do I cancel my ZEE5 Premium subscription?Will there be any penalty fees if I cancel my ZEE5 Premium subscription?Who may I contact if I encounter any problems with the ZEE5 app?What is the storage requirement for content downloading?Will my personal information be protected?
How much is Simply South with Astro?Where can I access Simply South app?I am currently Premium 1 Pack on Astro, can I purchase Simply South as an Add On?How do I enjoy Simply South app on the Ultra or Ulti Box?How many devices can I use to stream Simply South at the same time?Can I download content on Simply South for offline viewing?Are there any subtitles or dubbing available for the content on Simply South?I am an existing Simply South subscriber; can I still enjoy Simply South on my Ultra or Ulti box?How do I cancel my Simply South subscription?Can I access Simply South outside of Malaysia?Who may I contact if I encounter any problems with Simply South ?What is Simply South?Will my personal information be protected?
What is the Sun NXT app?How much is the Sun NXT app for Astro customers?Where can I access the Sun NXT app?What is the difference between Sun NXT Lite and Sun NXT Premium?How can I get complimentary access to the Sun NXT Lite app?How to subscribe to the Sun NXT app via Astro?I'm currently on the Entertainment Pack with Indian Favourites and I am considering to upgrade to Astro One Epic Pack. Will I still have access to the Sun NXT Lite app if I upgrade?What language options are available on the Sun NXT app?Are subtitles available for the content and if yes, in what languages?Why are certain videos not available in my country?Can I watch content on multiple devices using the same account?Can customers without an Ultra/Ulti Box enjoy the Sun NXT app?How do I activate my Sun NXT app?How can I upgrade from Sun NXT Lite app to Sun NXT Premium app?I'm having trouble watching my favourite shows live on the Sun NXT app. I can see other programs from the same channel, but not this specific one. Can you help me understand why and how to fix this?How do I turn on restrictions for minors?How do I register for an Astro ID on Sun NXT?What happens to my Sun NXT app access if my Astro account is suspended / disconnected?How many profiles can I create?How can I change or reset my password?Can I update my email address/mobile number for my Astro ID?I have forgotten my password; what should I do now?How do I unlock a locked user account?I am a Indian Favourites or Maharaja Pack customer. I would like to upgrade to the SunNXT Premium app. Are there any chargers to upgrade from Sun NXT Lite app to Sun NXT Premium app?How do I enjoy Sun NXT app on the Ultra or Ulti Box?Will I be charged a switching fee if I unsubscribe from Sun NXT Premium or downgrade my subscription tier?Can I access the Sun NXT app outside of Malaysia?
What is Prime Video?Where can I access Prime Video via Astro?I am a customer with Ultra/Ulti Box. Do I get 2 months of access to Prime Video at no additional charge ?How do I enjoy 2 months access to Prime Video by Amazon at no additional cost on the website and mobile app?Will I receive 2 months access if I activate a week before 23 June?When will the 2 months access on Prime Video will expire?When does my Prime Video 2 months access begin ?How many devices can I use to stream Prime Video at the same time?Are there any subtitles or dubbing available for the content on Prime Video?I don’t have an Ultra/Ulti Box; how can I entitled for Prime Video 2 months access?I am an existing Prime Video member; can I also access the Prime Video 2 months without additional cost on my Ultra/Ulti box?I have an Amazon account but are not subscribed to Prime Video. Am I eligible for the 2-month access?I have upgraded or downgraded my current pack; can I still continuously access Prime Video?What happens to my Amazon Prime account after the 2 months access to Prime Video at no additional cost expires?Why am I being prompted to complete a CAPTCHA during Prime Video activation?Why am I being asked to enter my mobile number even after verifying my email with an OTP during Prime Video activation?I am still unable to activate my Prime Video subscription. What should I do?If you encounter any issues with Prime Video on Astro, you can contact Astro's Customer Service Centre by:Can I watch 4K content on my Ultra/Ulti Box?Do I need an Ultra/Ulti Box as my primary box to get 2 months access to Amazon Prime at no additional cost?I pressed ‘Skip and launch Prime Video’ on my Ultra/Ulti Box, but it redirected me to the ‘Subscribe to Prime Video’ page. What should I do?How to recover my Prime Video login email and password?I have activated my Prime Video access with Astro. How do I log in and watch Prime Video on my Ultra/Ulti box?How much does Prime Video cost for Astro customers?How can I access Prime Video via Astro?Will my personal information be protected?I am a Movies/ Astro One Epic Pack customer. How do I activate Prime Video?How do I know if Prime Video is included in my current Astro subscription?I am a Movies/ Astro One Epic Pack customer. Do I get to access the Prime Video App on Astro?I am already subscribed to Epic/Movie packs but I am being redirected to subscribe to Prime Video page.I’m locked out after too many logins attempts or unusual activity. What should I do?
What is Viu?Where can I access Viu via Astro?What is a Viu Premium subscription?Why am I no longer able to watch Viu for free on my Ultra/Ulti BoxI have the Asian Favourites selection under my subscription; how do I switch to Viu Premium?I want to switch my Asian Favourites selection to Viu Premium; what happens to my existing selection?Is there a fee for changing my current Asian Favourites selection to Viu Premium?I want to remain with my current Asian Favourites selection; can I still add Viu Premium to my subscription?The Asian Favourites selection is not a part of my subscription; can I still enjoy Viu Premium via Astro?What is a VIP subscription?I am an existing Viu Premium member; can I subscribe to the app via Astro instead?How many devices can I use to stream the Viu app at the same time?Can I download content on the Viu app for offline viewing?Are there any subtitles or dubbing available for the content on Viu?Can I access the Viu app outside of Malaysia?When can I start enjoying my Viu Premium subscription?Who may I contact if I encounter any problems with the Viu app?What is the storage requirement for content downloading?Will my personal information be protected?
Are all these streaming apps available on the Ultra and Ulti Box?How long do I have to wait until these streaming apps are available on Astro?I am not on the Ultra or Ulti Box; how do I access these streaming apps?Why are some streaming apps labelled with "coming soonWill all these streaming apps be available to me after they are officially launched?How can I easily access the Apps rail via my Remote Control?
I’m currently subscribed to the HBO pack with HBO Max at a discounted rate or as part of a combo with Disney+ under a 12‑month contract. Will there be any changes to my subscription?What is HBO Max?Can I still sign in to the HBO Max app using my old Astro login?I’m subscribed to a Movies bundled pack / Movies add-on / Astro One Epic Pack. What happens to my HBO Max app account, once the HBO channels cease on Astro?What will I get when I subscribe to the HBO Max app as an add-on via Astro after 1 March 2026?I have added HBO Pack with HBO Max as an add-on, what will happen to my subscription now?Will my HBO Max app profile, watch history, or favorites be saved if I subscribe directly via HBO?How do I add an existing HBO Max account to my Astro Bill?How to subscribe to HBO Max app via Astro?Why are some HBO Max content not available in Malaysia?How many profiles can I create?Can customers without an Ultra or Ulti Box enjoy HBO Max App?How can I change or reset my password?How many registered device vs concurrent viewing allowed on HBO Max?I no longer use the mobile number displayed on the screen. How do I update my mobile number to receive the OTP?
Upon downloading the Astro Smart TV app, what do I do next?Which Smart TV models support the Astro Smart TV app?What is the minimum internet speed required to enjoy streaming on the Astro Smart TV app?How do I find the Astro Smart TV app on my Smart TV?Does watching on the Astro Smart TV app utilise one (1) of my Astro Go concurrency?I see a message on my mobile stating I have maximised the no. of registered devices. What do I do?How do I update my list of registered devices to remove my old Smart TV and add my new Smart TV device if I have already maximised the no. of registered devices?Will multiple viewing on different devices at the same time affect the quality of my video?What are the 4K UHD channels that Astro Smart TV app customers can watch?What are the TV models that support 4K UHD?I am currently using a Sony TV model that does not support 4K UHD; can I still watch these channels in lower resolution?I tried to watch CH549 Love Nature 4K / CH805 Astro Sports UHD, but an error message appeared. What does this mean?I am currently using a Sony TV model that does not support 4K UHD. When will these channels be available to me?Are any of the purchases on the Astro Smart TV app subjected to the 8% govt. tax?
Unable to install Astro app to my Smart TVUnable to scan QR code on Smart TVError Message: “Code is too short / Incorrect Code - Please try again”App Crashes on Smart TVUnable to find Astro Smart TV app in storeUnable to Log In to the Astro Smart TV AppError Message: “Unable to Playback - There is No Internet Connection"Error message: “Unable to proceed”Error Message: "Your connection has been interrupted. Please wait, retrying connection... Press OK to return to Live TV"Constant Loading/Buffering When Watching VOD (Video On Demand) ContentError message: “Max registered devices reached - Registered Device full”Error message: “Max streaming devices reached”Error Message: "Device Was Not Found"
