Jejak
Log masuk
Aplikasi Penstriman
Boleh saya guna Astro GO tanpa langganan Astro?Ada caj tambahan untuk guna Astro GO?Bagaimana untuk mengakses Astro GO?Berapa peranti yang saya boleh daftarkan dalam Astro GO dengan satu (1) Astro ID?Berapa peranti boleh saya strim serentak dalam Astro GO?Bagaimana cara untuk megubah PIN 4-digit saya di Astro GO?Bagaimana cara untuk memuat turun rancangan di Astro GO?Bagaimana cara untuk membuat pembelian di Astro GO?How will advertisements on Astro GO change my viewing experience?Saya mengalami masalah melancarkan atau memuatkan aplikasi (ERR-701).Saya mengalami masalah untuk log masuk Astro GO.What will I receive as part of the Astro Fibre sign-up?Apa itu rakaman Cloud Astro?What is Astro GO?Apakah perubahan yang terbaharu di antaramuka pengguna (user interface) Astro GO?Where is Astro GO available in?Kenapa sesetengah rancangan tidak disediakan untuk dimuat turun di Astro GO?
Bagaimana cara untuk saya menambah langganan Astro GO+?Saya tidak mahu meneruskan langganan Astro GO+ dan saya mempunyai rakaman kandungan melebihi 200 jam. Apa yang akan terjadi kepada rakaman kandungan tersebut?What is the new user interface on my VOD Library?Apakah peranti yang boleh mendapat manfaat daripada tontonan serentak yang disediakan oleh Astro GO+?Apa yang akan terjadi sekiranya saya mengeluarkan Astro GO+ daripada langganan saya?Apa itu Astro GO+?Apakah perbezaan antara Astro GO dan Astro GO+?Adakah saya akan dikenakan bayaran untuk Astro GO+?Adakah saya akan didenda jika saya mengeluarkan Astro GO+ daripada langganan saya?
ERR-1001, ERR-001 - Masalah berlaku semasa main balikERR-002 - Mencapai had maksima untuk penstriman video serentak merentas peranti bagi satu akaunERR-006 - Please check your router settings. Your IP address is restrictedERR-007 - Menstrim Astro GO semasa VPN sedang aktifERR-008 - Anda sedang cuba memainkan kandungan yang bukan sebahagian daripada langganan andaERR-601, ERR-1409 - Main semula Saluran Linear/VOD daripada peranti luaran (Casting/Mirror)ERR-1300, ERR-014 - Masalah berlaku semasa main balikERR-009 - Anda tidak melanggan kandungan iniERR-701 - Masalah melancarkan atau memuatkan aplikasiERR-204 - Kiraan peranti berdaftar mencapai Nombor maksimum
Why is Netflix increasing their subscription prices in Malaysia?Can I select multiple Netflix subscriptions at once?What is the Netflix 24 months ala-carte plan?When will the price change for Netflix take effect?How will Astro notify customers on it’s Netflix price revision?What happens if I want to cancel the Netflix 24-Month ala-carte plan?Are there auto-renewals for the Netflix 24 -months ala-carte plans?How will this price increase affect my billing cycle?I am not subscribed to the Astro One packs; can I still subscribe to the Netflix 24-month ala-carte plan?I am subscribed to Astro subscription packs that are bundled with Netflix. Will there be a price change to my subscription?I am a customer subscribing to an Astro subscription packs that are bundled with Netflix and I would like to remove Netflix from my subscription due to the price increase. Can I do so?Adakah Astro akan menapis rancangan Netflix?FAQs: Netflix on AstroBagaimana cara untuk mengakses Netflix di Ultra/Ulti Box saya?Bagaimana cara untuk menambah akaun Netflix baharu atau sedia ada kepada Bil Astro saya?Bagaimanakah cara untuk membatalkan langganan Netflix?Bagaimana cara untuk menukar pelan atau maklumat akaun Netflix saya?Bagaimanakah cara untuk mengetahui Netflix sudah termasuk dalam pek baharu saya?Bagaimana cara untuk pautkan akaun Netflix saya pada Ultra/Ulti Box saya?How many devices can I access Netflix at once?Bagaimana cara untuk mengenakan kawalan ibu bapa dalam Netflix dengan Ultra dan Ulti Box saya?Saya pelanggan Astro IPTV, bila saya boleh mendaftar Pek Baharu dan menikmati Netflix di Ultra/Ulti Box?Saya merupakan pelanggan Astro IPTV dan tidak menggunakan Ultra Box. Kenapa saya tidak boleh mengakses Netflix walaupon Astro dekoder saya boleh membuka saluran 741?Saya terlupa akaun Netflix saya yang mana terikat dengan Akaun Astro saya. Bagaimana cara untuk mengetahuinya?Saya terlupa akaun Netflix saya yang mana terikat dengan Akaun Astro saya. Bagaimana cara untuk mengetahuinya?Saya sudah menambah akaun Netflix ke bil Astro saya. Perlukah saya membuat pengaktifan?Saya menggunakan Ultra/Ulti Box dan saya sudah melanggan pek baharu dengan Netflix tapi kenapa saya tak boleh mengakses Netflix di Ultra/Ulti Box saya?Saya dah mendaftar untuk dua (2) atau lebih langganan Astro utama digabungkan dengan Netflix. Adakah saya layak untuk lebih daripada satu langganan Netflix?Saya mendaftar untuk pek Entertainment Plus yang mengandungi Netflix. Bagaimana cara untuk mengaktifkan akaun Netflix saya?Apakah yang perlu saya buat sekiranya saya mengalami masalah untuk menonton Netflix di Ultra/Ulti Box?Apakah yang berlaku kepada akaun Netflix saya kalau saya berpindah ke alamat baharu?Apa itu Netflix?Apakah yang akan berlaku kepada akaun Netflix saya sekiranya saya membatalkan perkhidmatan Astro atau menukar pakej Astro saya?Sekiranya saya membuat akaun Netflix baharu untuk dipaut kepada bil Astro saya, adakah saya akan kehilangan semua sejarah tontonan saya di Netflix?When is this service available on Astro?Apakah pek baharu yang datang bersama langganan Netflix?Kenapa saya harus melanggan Netflix di Astro berbanding langganan melalui aplikasi Netflix?Adakah saya akan dapat mengakses Netflix di Ultra/Ulti Box?Will I be able to access Netflix on TV from my Astro Box?Adakah Netflix akan ditambah secara automatik kepada langganan Astro saya?Adakah kerjasama bersama Netflix untuk memonopoli aplikasi OTT?How to recover my Netflix login email and password?
How do I cast Disney+ on my TV?Bagaimanakah saya akan dicaj untuk langganan pas tambahan 3 bulan Disney+?Saya pelanggan Astro tapi saya melanggan Disney+ secara langsung. Bolehkah saya memindahkan langganan langsung saya kepada Astro dan menikmati tawaran pek gabungan?I am an Astro TV Pack customer and have access to Disney+ ; can I sign up for multiple access to Disney+ ?Can I add on a Disney+ add-on app?I am entitled to Disney+ with my Astro subscription; can I use a non-Malaysian mobile number to register and activate my Disney+ access?Saya layak untuk Disney+ dengan langganan saya. Tapi saya juga ada tawaran lain sedia ada dengan Astro. Tawaran lain itu akan turut terjejas atau tidak?Saya bukan pelanggan Astro. Boleh saya melanggan Disney+ dengan Astro?Saya tidak menerima OTP untuk mengaktifkan Disney+ di telefon mudah alih saya.Saya tiada Astro ID. Apa cara untuk dapatkannya?Saya tidak mempunyai data yang mencukupi untuk menstrim rancangan Disney+ di rumah/pada mudah alih; apa yang boleh saya lakukan untuk membetulkannya?Saya tidak melihat app Disney+ pada Skrin Utama Ulti Box saya; apa yang saya buat sekarang?Saya sudah log masuk ke Disney+ dengan nombor telefon mudah alih saya di pelayar saya tapi kelihatan skrin ralat muncul di TV saya (Ultra Box atau Ulti).Saya belum mengaktifkan akses Disney+ saya; adakah saya masih akan dicaj?I have purchased Disney+ directly via the app/website but I am also entitled to Disney+ via my Astro subscription; Can I link it to my Astro account?Saya mempunyai soalan tentang kandungan Disney+, ciri produk dan fungsi aplikasi; siapa yang boleh saya hubungi?Saya telah menerima SMS pengaktifan automatik, bagaimana saya boleh log masuk ke Disney+ pada Ultra/Ulti Box saya?Saya ingin mengekalkan langganan Movies/Starter Plus/Value Plus Pack saya yang sedia ada. Adakah saya masih boleh mengakses Disney+?If I cancel my Astro subscription with Disney+ entitlement; will I no longer be able to access Disney+?Adakah Disney+ disediakan di Astro GO?Adakah terdapat pilihan audio Dolby untuk Disney+ pada Ultra atau Ulti Box?Apa akan berlaku kepada akses Disney+ saya kalau perkhidmatan Astro saya digantung?Apakah yang akan berlaku kepada akses Disney+ saya jika perkhidmatan Astro saya ditamatkan?Bilakah akses saya kepada Disney+ akan bermula?Apa itu Disney+ dan Bagaimana cara untuk menikmatinya di Astro?Why am I seeing an expiry date on my Disney+ app?Kenapa saya harus melanggan Disney+ dengan Astro berbanding secara terus di aplikasi?Bagaimana cara untuk mengakses aplikasi Disney+ di Ultra Box?How do I activate my Disney+ access with my Astro subscription?Saya pelanggan Movies Pack. Boleh saya mendaftar untuk akses berganda Disney+ Hotstar?I am a Movies Pack customer with Astro, what happens to my Disney+ subscription?I purchased Disney+ with Astro, what happens to my Disney+ subscription? Will there be an increase in price?Is Disney+ Premium Plan available on Astro
What is Viu?Where can I access Viu via Astro?What is a Viu Premium subscription?Why am I no longer able to watch Viu for free on my Ultra/Ulti BoxI have the Asian Favourites selection under my subscription; how do I switch to Viu Premium?I want to switch my Asian Favourites selection to Viu Premium; what happens to my existing selection?Is there a fee for changing my current Asian Favourites selection to Viu Premium?I want to remain with my current Asian Favourites selection; can I still add Viu Premium to my subscription?The Asian Favourites selection is not a part of my subscription; can I still enjoy Viu Premium via Astro?What is a VIP subscription?I am an existing Viu Premium member; can I subscribe to the app via Astro instead?How many devices can I use to stream the Viu app at the same time?Can I download content on the Viu app for offline viewing?Are there any subtitles or dubbing available for the content on Viu?Can I access the Viu app outside of Malaysia?When can I start enjoying my Viu Premium subscription?Who may I contact if I encounter any problems with the Viu app?What is the storage requirement for content downloading?Will my personal information be protected?
What is Prime Video?Where can I access Prime Video via Astro?I am a customer with Ultra/Ulti Box. Do I get 2 months of access to Prime Video at no additional charge ?How do I enjoy 2 months access to Prime Video by Amazon at no additional cost on the website and mobile app?Will I receive 2 months access if I activate a week before 23 June?When will the 2 months access on Prime Video will expire?When does my Prime Video 2 months access begin ?How many devices can I use to stream Prime Video at the same time?Are there any subtitles or dubbing available for the content on Prime Video?I don’t have an Ultra/Ulti Box; how can I entitled for Prime Video 2 months access?I am an existing Prime Video member; can I also access the Prime Video 2 months without additional cost on my Ultra/Ulti box?I have an Amazon account but are not subscribed to Prime Video. Am I eligible for the 2-month access?I have upgraded or downgraded my current pack; can I still continuously access Prime Video?What happens to my Amazon Prime account after the 2 months access to Prime Video at no additional cost expires?Why am I being prompted to complete a CAPTCHA during Prime Video activation?Why am I being asked to enter my mobile number even after verifying my email with an OTP during Prime Video activation?I am still unable to activate my Prime Video subscription. What should I do?If you encounter any issues with Prime Video on Astro, you can contact Astro's Customer Service Centre by:Can I watch 4K content on my Ultra/Ulti Box?Do I need an Ultra/Ulti Box as my primary box to get 2 months access to Amazon Prime at no additional cost?I pressed ‘Skip and launch Prime Video’ on my Ultra/Ulti Box, but it redirected me to the ‘Subscribe to Prime Video’ page. What should I do?How to recover my Prime Video login email and password?I have activated my Prime Video access with Astro. How do I log in and watch Prime Video on my Ultra/Ulti box?How much does Prime Video cost for Astro customers?How can I access Prime Video via Astro?Will my personal information be protected?I am a Movies/ Astro One Epic Pack customer. How do I activate Prime Video?How do I know if Prime Video is included in my current Astro subscription?I am a Movies/ Astro One Epic Pack customer. Do I get to access the Prime Video App on Astro?I am already subscribed to Epic/Movie packs but I am being redirected to subscribe to Prime Video page.I’m locked out after too many logins attempts or unusual activity. What should I do?
What is the "iQIYI Video - Dramas & Movies" App?Where can I access the iQIYI App?How do I access the iQIYI App on the Ultra/Ulti Box?Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?Can I download the content on the iQIYI App for offline viewing?What is the storage requirement for content downloading?Are there any subtitles or dubbing available for the content on the iQIYI app?Can I change the interface language of the iQIYI app?How can I become an iQIYI VIP?When can I start enjoying my VIP subscription?I am an existing iQIYI VIP; will I get to enjoy Astro special price?Where can I view my iQIYI entitlement expiry date/next payment details?How do I cancel my iQIYI VIP subscription?Will there be any penalty fees if I cancel my iQIYI VIP subscription?How much does it cost to join iQIYI as a VIP?Does the iQIYI price changes on 21st March 2025 effect Astro customers?Who may I contact if I encounter any problems with the iQIYI app?Can I choose to opt-in/opt-out of receiving any marketing materials via email from iQIYI?How do I register for an Astro ID?I have forgotten my password; what should I do now?Can I update my email address/mobile number for my Astro ID?How do I unlock a locked user account?Will my personal information be protected?Saya ingin melanggan iQIYI dengan Astro. Adakah saya perlu melanggan pek baharu untuk menambah iQIYI pada langganan saya?
I’m currently subscribed to the HBO pack with HBO Max at a discounted rate or as part of a combo with Disney+ under a 12‑month contract. Will there be any changes to my subscription?What is HBO Max?Can I still sign in to the HBO Max app using my old Astro login?I’m subscribed to a Movies bundled pack / Movies add-on / Astro One Epic Pack. What happens to my HBO Max app account, once the HBO channels cease on Astro?What will I get when I subscribe to the HBO Max app as an add-on via Astro after 1 March 2026?I have added HBO Pack with HBO Max as an add-on, what will happen to my subscription now?Will my HBO Max app profile, watch history, or favorites be saved if I subscribe directly via HBO?How do I add an existing HBO Max account to my Astro Bill?How to subscribe to HBO Max app via Astro?Why are some HBO Max content not available in Malaysia?How many profiles can I create?Can customers without an Ultra or Ulti Box enjoy HBO Max App?How can I change or reset my password?How many registered device vs concurrent viewing allowed on HBO Max?I no longer use the mobile number displayed on the screen. How do I update my mobile number to receive the OTP?
What is WeTV?Can I stream WeTV for free on my Ultra/Ulti Box?How can Astro customers enjoy WeTV?How do I subscribe to WeTV VIP via Astro?How do I access WeTV VIP on my Ultra/Ulti Box?I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?Can I access the WeTV app outside of Malaysia?Can I download content on the WeTV app for offline viewing?How many devices can I use to stream WeTV at the same time?Are there any subtitles available for the content on WeTV?What is a WeTV VIP subscription?Can I rent movies or series on WeTV via Astro?How much does a WeTV VIP subscription via Astro cost?When can I start enjoying my WeTV VIP subscription?How do I cancel my WeTV VIP subscription?Will there be any penalty fees if I cancel my WeTV VIP subscription?Who may I contact if I encounter any problems with the WeTV app?What is the storage requirement for content downloading?Will my personal information be protected?
What is TVBAnywhere+?Who can access the TVBAnywhere+ app?What plans are available for the TVBAnywhere+ app?Where can I access the TVBAnywhere+ app?How do I access the TVBAnywhere+ app on the Ultra/Ulti Box?Can I download the TVBAnywhere+ app on my mobile phone?How many languages does the TVBAnywhere+ app support?Can I access the TVBAnywhere+ app outside of Malaysia?What is the difference between the content on the TVBAnywhere+ app and the TVB channels on Astro?Can I watch shows in HD on the TVBAnywhere+ app?Can I change the interface language of my TVBAnywhere+ app?Can I watch the TVBAnywhere+ app on multiple devices at the same time?
What is the Sun NXT app?How much is the Sun NXT app for Astro customers?Where can I access the Sun NXT app?What is the difference between Sun NXT Lite and Sun NXT Premium?How can I get complimentary access to the Sun NXT Lite app?How to subscribe to the Sun NXT app via Astro?I'm currently on the Entertainment Pack with Indian Favourites and I am considering to upgrade to Astro One Epic Pack. Will I still have access to the Sun NXT Lite app if I upgrade?What language options are available on the Sun NXT app?Are subtitles available for the content and if yes, in what languages?Why are certain videos not available in my country?Can I watch content on multiple devices using the same account?Can customers without an Ultra/Ulti Box enjoy the Sun NXT app?How do I activate my Sun NXT app?How can I upgrade from Sun NXT Lite app to Sun NXT Premium app?I'm having trouble watching my favourite shows live on the Sun NXT app. I can see other programs from the same channel, but not this specific one. Can you help me understand why and how to fix this?How do I turn on restrictions for minors?How do I register for an Astro ID on Sun NXT?What happens to my Sun NXT app access if my Astro account is suspended / disconnected?How many profiles can I create?How can I change or reset my password?Can I update my email address/mobile number for my Astro ID?I have forgotten my password; what should I do now?How do I unlock a locked user account?I am a Indian Favourites or Maharaja Pack customer. I would like to upgrade to the SunNXT Premium app. Are there any chargers to upgrade from Sun NXT Lite app to Sun NXT Premium app?How do I enjoy Sun NXT app on the Ultra or Ulti Box?Will I be charged a switching fee if I unsubscribe from Sun NXT Premium or downgrade my subscription tier?Can I access the Sun NXT app outside of Malaysia?
How much is Simply South with Astro?Where can I access Simply South app?I am currently Premium 1 Pack on Astro, can I purchase Simply South as an Add On?How do I enjoy Simply South app on the Ultra or Ulti Box?How many devices can I use to stream Simply South at the same time?Can I download content on Simply South for offline viewing?Are there any subtitles or dubbing available for the content on Simply South?I am an existing Simply South subscriber; can I still enjoy Simply South on my Ultra or Ulti box?How do I cancel my Simply South subscription?Can I access Simply South outside of Malaysia?Who may I contact if I encounter any problems with Simply South ?What is Simply South?Will my personal information be protected?
What is ZEE5?How can Astro customers enjoy ZEE5?How can I subscribe to ZEE5 via Astro?How do I access ZEE5 on my Ultra/Ulti Box?Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?Can I access the ZEE5 app outside of Malaysia?How many devices can I use to stream ZEE5 at the same time?Are there any subtitles or dubbing available for the content on ZEE5?Can I change the interface language of the ZEE5 app?What is a ZEE5 Premium subscription?How much does a ZEE5 Premium subscription cost?When can I start enjoying my ZEE5 Premium subscription?How do I cancel my ZEE5 Premium subscription?Will there be any penalty fees if I cancel my ZEE5 Premium subscription?Who may I contact if I encounter any problems with the ZEE5 app?What is the storage requirement for content downloading?Will my personal information be protected?
What is Qalbox by Muslim Pro?What is the difference between Muslim Pro and Qalbox?Why should I subscribe to Qalbox by Muslim Pro with Astro?Where can I access Qalbox by Muslim Pro?How do I subscribe to Qalbox by Muslim Pro Premium as an Astro customer?I already have a Qalbox account from the free trial; how do I purchase the add-on with the same account?I have my own Qalbox account outside of Astro; can I stream it on my Ultra/Ulti Box?How do I enjoy Qalbox by Muslim Pro on the website and mobile app?How many devices can I use to stream Qalbox by Muslim Pro at the same time?Can I download content on Qalbox by Muslim Pro for offline viewing?Are there any subtitles or dubbing available for the content on Qalbox by Muslim Pro?Can I access Qalbox by Muslim Pro outside of Malaysia?What is a Qalbox by Muslim Pro Premium subscription?I don't have an Ultra/Ulti Box; can I still subscribe to Qalbox by Muslim Pro with Astro?Who may I contact if I encounter any problems with Qalbox by Muslim Pro?Will my personal information be protected?
What is beIN SPORTS CONNECT?Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?What are the content available in the beIN SPORTS CONNECT app?Can I stream on more than one device at the same time?How many devices can I use to watch beIN SPORTS CONNECT?Can I download content for offline viewing?Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?How can I subscribe to beIN SPORTS CONNECT via Astro?Can I access the beIN SPORTS CONNECT app outside of Malaysia?Can I update my email address/mobile number for my Astro ID?I have forgotten my password; what should I do?How do I unlock a locked user account?The beIN SPORTS CONNECT app won't load after I pressed "cancel" when logging in; what do I do now?How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?Will my personal information be protected?
Are all these streaming apps available on the Ultra and Ulti Box?How long do I have to wait until these streaming apps are available on Astro?I am not on the Ultra or Ulti Box; how do I access these streaming apps?Why are some streaming apps labelled with "coming soonWill all these streaming apps be available to me after they are officially launched?Bagaimanakah saya boleh mengakses rel Apps dengan mudah melalui Alat Kawalan Jauh saya?
Selepas memuat turun aplikasi Astro Smart TV, apakah yang perlu saya lakukan seterusnya?Model Smart TV manakah yang menyokong aplikasi Astro Smart TV?Apakah kelajuan internet minimum yang diperlukan untuk penstriman melalui aplikasi Astro Smart TV?Bagaimanakah saya boleh mencari aplikasi Astro Smart TV pada Smart TV saya?Adakah tontonan melalui aplikasi Astro Smart TV menggunakan satu (1) daripada had tontonan serentak Astro GO saya?Saya menerima mesej pada telefon mudah alih saya yang menyatakan bahawa saya telah mencapai jumlah maksimum peranti berdaftar. Apakah yang perlu saya lakukan?Bagaimanakah saya boleh mengemas kini senarai peranti berdaftar untuk membuang Smart TV lama dan menambah Smart TV baharu sekiranya saya telah mencapai jumlah maksimum peranti berdaftar?Adakah tontonan serentak pada peranti yang berbeza pada masa yang sama akan menjejaskan kualiti video saya?Apakah saluran 4K UHD yang boleh ditonton oleh pelanggan aplikasi Astro Smart TV?Model TV manakah yang menyokong 4K UHD?Saya kini menggunakan model TV Sony yang tidak menyokong 4K UHD. Bolehkah saya masih menonton saluran-saluran ini dalam resolusi yang lebih rendah?Saya cuba menonton CH549 Love Nature 4K / CH805 Astro Sports UHD, tetapi mesej ralat dipaparkan. Apakah maksudnya?Saya kini menggunakan model TV Sony yang tidak menyokong 4K UHD. Bilakah saluran-saluran ini akan tersedia untuk saya?Adakah sebarang pembelian melalui aplikasi Astro Smart TV tertakluk kepada cukai kerajaan 8%?
Unable to install Astro app to my Smart TVUnable to scan QR code on Smart TVError Message: “Code is too short / Incorrect Code - Please try again”App Crashes on Smart TVUnable to find Astro Smart TV app in storeUnable to Log In to the Astro Smart TV AppError Message: “Unable to Playback - There is No Internet Connection"Error message: “Unable to proceed”Error Message: "Your connection has been interrupted. Please wait, retrying connection... Press OK to return to Live TV"Constant Loading/Buffering When Watching VOD (Video On Demand) ContentError message: “Max registered devices reached - Registered Device full”Error message: “Max streaming devices reached”Error Message: "Device Was Not Found"
