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All Services Not Available (Broadband & Astro) - MaxisInternet intermittent or frequent disconnection - MaxisInternet not available, Astro OK - MaxisModem no power - MaxisPhone Line Issue - MaxisRouter no power - MaxisSlow browsing at certain website - MaxisSlow Internet Connection - MaxisUnable to browse or access certain website - Maxis
I am a current Astro & Broadband customer; can I upgrade my internet speed?Can I register for Auto Debit after my account has been activated?Can I get an Ultra/Ulti Box with Astro & Broadband?I am an existing Astro & Broadband customer; can I sign up for the new packs?Is there a 12-month or 0-month contract if I sign up Astro & Broadband?What is the Astro & Broadband?What is the contract period for subscribing Astro & Broadband?
By default, Astro Fibre assigns your router to IPv4 and IPv6 Private IP addresses. If you need a Public IPv4 address, you can subscribe to it for RM5/month.
What mobile platform supports the Astro Fibre App; and how do I download it?Who is eligible to use the Astro Fibre app?What is the Astro Fibre app?I am a new Astro Fibre customer with the RG21 router; how do I set up the app?I am an existing Astro Fibre customer with a WiFi 6 Huawei K562e router; how can I access the Astro Fibre app?How do I log in to the Astro Fibre app?I have more than 1 Astro Fibre subscription; can I manage all of my subscriptions with the Astro Fibre app?I have two Astro IDs; which one do I use to log in to the Astro Fibre app?I do not know how to use the app; where can I get more information?Do I have to pay to access the Astro Fibre app?Can I use the Astro Fibre app to manage my account? (E.g.: bill payment, redeem exclusive rewards etc.)I am unable to log in to the Astro Fibre app; what do I do now?What happens if I remove my router from the list under “Mesh” and how do I add it back?I am a new/existing Astro & Broadband with Maxis/Allo customer; can I access the Astro Fibre app?I need further help for Astro Fibre app; who can I contact?
How do I cancel or terminate the Mesh WiFi subscription?Are there any downsides to using a Mesh WiFi network?Do I need to configure the WiFi parameters once Mesh network is set up?How do I set up a Mesh WiFi network?I have terminated the Mesh WiFi subscription but I've failed to return the device. Is there a penalty fee applies?In a scenario where there are more than 1 Mesh unit, is it possible to pair the second Mesh unit with the first Mesh rather than the WiFi router?What are the benefits of using Mesh WiFi network?What are the devices required to form a Mesh WiFi network?What is Mesh WiFi network?Where should I place my Mesh WiFi unit(s)?
Broadband No Service - Astro FibreInternet intermittent or frequent disconnection - Astro FibreModem no power - Astro FibreRouter no power - Astro FibreSlow browsing at a few websites - Astro FibreSlow Internet Connection - Astro FibreUnable to browse or access certain website - Astro FibreWhat are the minimum specifications of devices (laptop and mobile phone) that I should use to enjoy 500 and 800Mbps speed?Why can't I get maximum speed based on my subscription package (500/800Mbps) on my laptop/mobile phone?
Disabling Band Steering - Huawei K562eEnabling Band Steering - Huawei K562eHow can I benefit from Band Steering feature being disabled?How can I benefit from Band Steering feature being enabled?What are the differences between 2.4GHz and 5GHz frequency bands?What frequency bands does our RGW support?What happened to the WiFi SSID when Band Steering is disabled?What happens to the SSID when Band Steering is enabled?What is Band Steering?Why Band Steering is disabled by default?Why does Astro recommend this feature to be disabled?
