TV Packs

What is the Astro X3 packs?Who is eligible to subscribe to the Astro X3 packs?How can I subscribe to the Astro X3 packs?How long is the contract period for the Astro X3 packs?What are the differences between the new Astro X3 packs and the existing Astro One packs?Will I be charged an early termination fee if I terminate my existing Astro plan (Non-Astro X3) for the Astro X3 plan?If I terminate my current Astro subscription and subscribe to the new Astro X3 pack, will I still have my current add-ons, or I must re-subscribe to them?Will Astro automatically migrate existing Astro customers to the Astro X3 packs?What’s the difference between Astro X3 and Astro GO?How long does it take to activate my Astro X3 pack after signing up?Can I subscribe to more than one Astro X3 pack under the same account?What happens after my Astro X3 subscriptions 12-month contract period ends?Will my Astro X3 pack subscription automatically renew after the 12-month contract ends?What happens if I cancel my subscription before the end of the 12-month contract?If I cancel my Astro X3 subscription mid-month while still in contract, will I receive a refund?Is there any installation required for Astro X3? Are there any installation fees?Why are some channels not available on the Astro X3 packs?How many devices can I watch on at the same time with the Astro X3 packs?What should I do if I experience technical issues with the Astro Smart TV or Astro GO app?Can I request a technician to visit if I'm unable to resolve my technical issue? Will there be any charges?With the launch of the new Astro X3, will there be any changes to my current Astro subscription?What will happen to my existing Astro plan if I subscribe to the Astro X3 Pack?Can you tell me more about Astro X3’s no-contract option?Which Smart TV models support the Astro Smart TV app?Upon downloading the Astro Smart TV app, what do I do next?

No. Eligible customers do not need to register for this offer. Complimentary access to all Astro TV channels and Astro X3 on Smart TV will be available automatically from 15 August 2026 to 16 September 2026.


Eligible customers without an Astro ID must create one at https://auth.astro.com.my/create before they can access the Astro X3 on Smart TV offer.

Yes. As an Multiroom (Smart TV) customer, you currently enjoy 1 Smart TV entitlement. As part of Astro's 30th Anniversary & Hari Kebangsaan celebration, you will receive an Astro X3 on Smart TV entitlement, with this you will be able to access Astro on 2 Smart TVs from 15 August 2026 to 16 September 2026.

Yes. New customers with an active Astro subscription between 15 August 2026 to 16 September 2026 will be eligible for complimentary access to all Astro TV channels and Astro X3 on Smart TV (*for eligible customers only).

No. There will be no changes to your existing pack subscription. After 16 September 2026, your channel access will revert to the existing channels included in your current pack and access to Astro X3 on Smart TV will expire.

No. Customers with suspended accounts are not eligible for the campaign offers. Eligibility may be restored once the account returns to active status between 15 August 2026 to 16 September 2026.

No. Complimentary access to all Astro TV channels is only available from 15 August 2026 to 16 September 2026. After the offer ends, customers will not be automatically subscribed to any additional channels, and their existing pack subscription will remain unchanged.

Yes. Customers who have an active Astro subscription between 15 August 2026 to 16 September 2026 are eligible for the promotional entitlements. However, all complimentary entitlements under the Astro 30th Anniversary campaign will end on 16 September 2026, regardless of the customer's subscription start date.

If you are an eligible active customer and are unable to access the channels or Astro X3 on Smart TV during the campaign period, please call Astro Contact Centre or WhatsApp us at 03-9543 3838 for assistance.

Customers can stream content on up to either 2 or 4 devices simultaneously, including any combination of mobile phones, tablets, web browsers, and Smart TVs. The number of concurrent streams available depends on the customer's Astro subscription plan.



Existing Paying Multiroom (Smart TV) Subscriber

Total Smart TV Access During Campaign Period

Viewing Concurrency During Campaign Period


Yes


2

Streaming concurrency remains based on the customer's current Astro pack entitlement (allowing either 2 or 4 simultaneous streams)*

* The concurrency is shared between Smart TVs and other devices using Astro GO.


No


1


Yes. Astro X3 on Smart TV streams content through the Astro Smart TV App and requires a stable internet connection. A minimum internet speed of 30 Mbps is recommended for an optimal viewing experience.

If the customer already has an existing Multiroom (Smart TV) subscription, the customer will continue to be charged for the existing Smart TV subscription as per the current monthly subscription fee.

Customers will also be able to enjoy Astro X3 on Smart TV in addition to the existing Multiroom (Smart TV).

Visit the app store on your compatible Smart TV and search for the Astro Smart TV App.

Download the app and launch it, then follow these steps to log in:

Step 1: Select “Log In”.


Step 2: Scan the QR code OR visit astro.com.my/tvapp and enter the code on the screen

Step 3: Enter your Astro ID (registered email or mobile number) and password. If you do not have an Astro ID, click on “Create now”.


Step 4: Once you have successfully logged in, the Astro Smart TV app will refresh automatically, and you will be able to access it.



  • Complimentary access to all Astro TV channels is available to all active Astro customers, including customers on Legacy, Cassandra, Astro One, and Astro X3 packs.
  • Complimentary access to Astro X3 on Smart TV is available to eligible active Astro Box customers only, except Astro X3 customers.
  • Eligible Astro customers will be notified through Astro's official communication channels, including On Air Promo (OAP), email, and social media platforms.

From 15 August 2026 to 16 September 2026, as we celebrate Hari Kebangsaan & our 30th anniversary, all active Astro customers will enjoy:

  • Complimentary access to all Astro TV linear channels (excluding VOD, OTT apps, and Astro First) at no additional cost.
  • Complimentary access to Astro X3 on Smart TV. (*for eligible customers only).

No. Complimentary access to all Astro TV channels and Astro X3 on Smart TV are provided at no additional cost as part of Astro's 30th Anniversary & Hari K

Eligible customers will enjoy complimentary access to all TV channels available on Astro, regardless of their current pack subscription. However, VOD content, OTT applications (e.g., Netflix, Disney+, HBO Max, etc.), and Astro First are excluded.

For the full channel listing, please visit https://content.astro.com.my/channels.

  • The Astro Smart TV App is supported on compatible Smart TVs, subject to supported operating system versions: Samsung (2018 models and above) with Tizen OS 4.0+, LG TV (2018 models and above) with WebOS 4.0+
  • Android TV brands– Please refer to the complete list of Android TV brands (Android 8.0 and above) here.
  • Complimentary access to all Astro TV channels – Enjoy this complimentary access automatically, with no additional action needed from our customers.
  • Complimentary access to Astro X3 on Smart TV – can be accessed by signing in to the Astro app on a compatible Smart TV using the customer’s Astro ID.

You can continue enjoying by subscribing to a Multiroom (Smart TV) through any of the following channels:

  1. My Astro app
    • Step 1: Log in using your Astro ID credentials
    • Step 2: Go to Account tab and select Subscription
    • Step 3: Select Rooms and scroll down to Multiroom
    • Step 4: Click Add and follow the registration process
  3. My Astro web
    • Step 1: Log in using your Astro ID credentials
    • Step 2: Go to Subscription and select Rooms
    • Step 3: Navigate to Multiroom and click Add
    • Step 4: Follow the registration process
  1. WhatsApp “Smart TV” or call 03-9543 3838 for assistance
  2. Astro Stores - https://support.astro.com.my/astro-near-me

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