WE'RE UPGRADING YOUR SET-TOP BOX TO A VIRTUAL SMARTCARD!

Dear Valued Customer, 

We're introducing an enhancement to your Astro set-top box, and we want you to know what to expect.

What's happening?

During the system upgrade, the physical smartcard in your set-top box will be migrated to a virtual smartcard – a secure, built-in version that performs the same function as the physical card.

What do I need to do?

Nothing. The upgrade will run automatically in the background, so no installation, activation or action is required. Your box will continue to work as usual with no disruption to your viewing experience during the upgrade.

There's no need to remove the physical smartcard from your set-top box. Please leave it as is.

What might you notice?

You may notice that the smartcard number on your bill doesn't match the one on your TV screen. That's normal during this period, and the two will line up again once the migration is complete.

The difference does not affect your subscription, your channels, your packages or anything else on your account. Your viewing continues as normal. 

Still need a hand?

If restarting does not help, our team is ready to assist. Contact us at 03-9543 3838 (Mon-Sun, 9 am - 7 pm) or submit the Feedback Form