As part of Astro's ongoing business review, Astro has announced a proposed transaction involving the sale of its Astro Fibre business to Maxis Broadband. This proposed transaction involves Astro Fibre high-speed broadband services, subscribed by customers as a standalone service or as part of a bundle with an Astro TV pack.

The proposed transaction is subject to necessary approvals and conditions being met. In the meantime, Astro Fibre services will continue to operate as usual, and no action is required from customers.

Should there be any updates or actions required, Astro Fibre customers will be contacted directly and kept informed throughout the process.

Astro remains committed to supporting Astro Fibre customers and ensuring they continue to enjoy reliable connectivity and a seamless service experience. 

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FAQs​

1. Has Astro Fibre been transferred to Maxis Broadband?

   Astro has announced a proposed transaction involving the sale of its Astro Fibre business to Maxis Broadband. However, the proposed transaction is subject to the necessary approvals and conditions being met and has not yet been completed.

   In the meantime, Astro will continue to provide Astro Fibre services as normal, and no action is required from customers.

    

2. What services are affected by the proposed transaction?

   The proposed transaction relates only to the Astro Fibre broadband business, which comprises high-speed broadband services provided under the Astro Fibre brand, whether subscribed as a standalone broadband service or bundled with Astro TV content packs. 
    

3. Is Astro Fibre services being discontinued?

   No. Astro Fibre services continue to operate as usual at this time. The proposed transaction does not impact customers’ existing Astro Fibre subscriptions.

    

4. Is there any action required from me?

   No action is required from customers at this time. Should any action be required in the future, Astro Fibre customers will be informed in a timely manner.

    

5. Can I continue using my Astro Fibre service as usual?

   Astro Fibre services continue to operate as usual. At this time, there is no impact to customers' existing Astro Fibre subscription arising from this announcement.  

   Any future changes to Astro Fibre services, if applicable, will be communicated to Astro Fibre customers with appropriate prior notice.

    

6. Will there be any changes to my monthly subscription, fees or billing arrangements?

   No. Your current monthly subscription, fees and billing arrangements remain unchanged, and you should continue to make payments to Astro as usual.

   If the proposed transaction is completed, the billing arrangements for Astro Fibre services are expected to transition to Maxis Broadband. Any future changes to your subscription, fees or billing arrangements, if applicable, will be communicated to Astro Fibre customers in advance, together with the necessary details to ensure a smooth transition.

    

7. When will the transaction be completed?

   The proposed transaction is still subject to the necessary approvals and conditions, and no completion date has been confirmed at this time.

   We will keep Astro Fibre customers informed of any relevant updates as they become available.

    

8. Who should I contact for support or if I have more questions about this?

   Customers should continue to contact Astro through the existing customer support channels for assistance with their Astro Fibre services or for any questions regarding the proposed transaction unless otherwise notified.

   a) Call 03 9543 1543; or

   b) WhatsApp ‘Hi’ to +603 9543 3838; or

   c) Visit astro.com.my/support/feedback-form