Important Updates from Astro during the Movement Control Order

Astro is committed to keep Malaysians informed and entertained during the Movement Control Order (MCO). With the MCO extended we will implement stringent safety measures for our employees, and our customers. Please find some important updates from us.

Complimentary Viewing Update

We are humbled to serve all customers and Malaysians during this time through complimentary previews of selected content on Astro and Astro GO which ends at 11:59PM on Tuesday, 9 June 2020.

We hope you've enjoyed the News, Movies, Learning and Stay Home Concert channels. If you would like to continue watching additional content, please subscribe via www.astro.com.my or CH200. Thank you all for your support. Let's continue to stay safe!

  1. Why weren’t the complimentary viewing access to selected channels for Astro and Astro GO customers extended during the Recovery Movement Control Order (RMCO) period?

    Upon further discussions with our content providers, we were unable to secure a further extension for the complimentary channels viewing period beyond 11:59PM on Tuesday, 9 June 2020. We hope you've enjoyed the News, Movies, Learning and Stay Home Concert channels. Thank you all for your support.


  2. I have an Astro PVR or I’ve used Cloud Recording on Astro GO / Ultra Box to record content, what will happen to the content I’ve recorded during the complimentary viewing period?

    Recorded content not within your subscription will be automatically deleted from your hard disk after the complimentary viewing period.


  3. How can I continue to have access to Astro GO after 9 June 2020?

    As access to Astro GO is exclusively for Astro customers, please subscribe to Astro to continue enjoying Astro GO after 9 June 2020. You can subscribe via www.astro.com.my.


  4. Do NJOI customers continue to enjoy the complimentary viewing of KIX, Nat Geo WILD and Celestial Movies after 9 June 2020?

    Upon further discussions with our content providers, we were unable to secure a further extension for the complimentary channels viewing period beyond 11:59PM on Tuesday, 9 June 2020 for NJOI customers. We hope you've enjoyed the complimentary viewing period.


Updates to our contact centres

Our daily operating hours are 9:00AM – 6:00PM. Please be patient as you may experience potential delays in our response to your queries and requests due to high call volume. For faster resolution, you can still self-serve, or reach us via :

Technical Visits

Our appointed installers and technicians are now able to carry out technical visits & relocation during the RMCO period. Thank you.