Notice from Astro

Recently Astro discovered that there was unauthorised access to our customers’ MyKad data such as name, NRIC number, date of birth, gender, race and address. Less than 0.2% of our customers are affected in this incident and we are in the process of informing them. Please be assured that no financial data of our customers have been disclosed. We addressed this incident immediately and stopped the unauthorised access.

We informed the police, Malaysian Communications and Multimedia Commission and the Department of Personal Data Protection. We are working closely with the authorities to address this issue. We are not able to comment on the incident to facilitate ongoing police investigations. We take the protection of our customers’ personal information seriously and have taken steps to enhance and further strengthen our security.

Astro regrets any concern or inconvenience this may have caused. We will continue to be vigilant in protecting our customers’ data.

For further enquiries, affected customers may contact us at [email protected] or [email protected]