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To resolve the error on your screen, you may refer to the following link for basic troubleshooting

If the error persists, please click here

Relocation of Astro TV equipment must be carried out by authorized installers. Non-compliance will result in warranty void.

1. Please attach receipt of payment for immediate reconnection.

2. For quick information on your billing, you may refer to the following self-service link. Click here

1. Please attach billing related documents for our reference.

2. For balance enquiry information, you may refer to the following self-service link. Click here

You may refer to our Self Service Site for Self-Serve Troubleshooting Tips.

To resolve the error on your screen, you may refer to the following link for basic troubleshooting

If the error persists, please click here

1. You may refer to our Self Service Site for Self-Serve Troubleshooting Tips.

2. To transfer ownership, please print, complete, scan and upload these forms to the attachment bay below:

For termination, we require a 30-day advance notice prior to disconnection date and please ensure there is no overdue balance. Read about the Disconnection Procedures here

Kindly refer to our FAQ to understand the Reconnection Procedure. Click here.