Submit your feedback Please complete the required fields 1 Feedback Type Select Category My Astro service is currently unavailable I have enquiry/request on Astro services I have an enquiry/feedback I would like to reconnect my service This is about a refund I'm not happy I would like to subscribe to Astro I have an enquiry/issue with Apps Select Sub Category To resolve the error on your screen, you may refer to the following link for basic troubleshooting: Box related: https://support.astro.com.my/category/technical-help Broadband related: https://support.astro.com.my/category/broadband-technical-help Relocation of Astro TV equipment must be carried out by authorized installers. Non-compliance will result in warranty void. 1. Please attach receipt of payment for immediate reconnection. 2. For quick information on your billing, you may refer to the following self-service link. Click here 1. Please attach billing related documents for our reference. 2. For balance enquiry information, you may refer to the following self-service link. Click here You may refer to our Support Page for more info.Click here 1. For transfer ownership, kindly complete the document and attach the form. 2. You may refer to our Support Page for more info. Click here 1. Please note that refund requests can only be made by Astro account holders. 2. Please note that refund method is based on last payment made. 3. For credit card payment, please provide the last 4 digits of your credit card. 4. For online or cash payment, kindly provide proof of payment. Removal of e-mail newsletters and promotional SMS can be made here. Kindly refer to our FAQ to understand the Reconnection Procedure. Click here Kindly refer to our FAQ to understand the Reconnection Procedure. Click here. 2 Personal Details Salutation Mr Ms Mrs Sir Madam Dato’ Datuk Datin Dato’ Seri Datin Seri Tan Sri Puan Sri Prefered Contact Method By Phone By Email Astro Subscriber: Yes No Or 3 Please call for sales enquiry only 1300-82-9888 9:00am - 6:00pm (Monday to Sunday) Connect directly to live chat 9:00am - 6:00pm (Monday to Friday) 3 Account Details Home/Office NJOI IPTV Astro Byond Astro Login ID is required for Online and Astro GO related queries 4 Feedback Description Max (JPG / BMP / PNG / DOCX / PDF) Please attach screenshot or images below (eg. error messages, speed test, ping test etc.) Upload Max file size 5MB We will use the information and details that you have provided above to respond to your query or provide further assistance to you. I have read and understood the Terms & Conditions and Privacy Notice and I acknowledged and agree that I have provided true, accurate, complete and correct information in this Feedback Form. Please Try Another Captcha Please select the captcha!