“Watch Video” site is an extension of Astro’s holistic customer experience where customers are able to enjoy quality entertainment and information not only through the Pay TV platform and publication but also through interactive platform.

“Watch Video” site is an exciting new media from Astro, providing interactive entertainment, information and education content for broadband internet users in Malaysia. By using your internet broadband services at home or in the office, you can access video content of selected Astro programmes.

“Watch Video” site will allow the customers and non customers to access to separate content tiers.

The value proposition of “Watch Video” site is that it allows customers to watch selected Astro programs on-demand basis or as “Catch-Up TV” at their convenience, at any time they want at no additional cost.

Non customers can also access “Watch Video” site free but will only be limited to short-form program previews, promos, trailers, special behind-the-scenes footages, etc

Work demands and a more rapid pace of living have evolved over time. “Watch Video” site is designed as the alternative to watching TV “catch-up” style at their convenience. The contents are delivered to the audience in a more “on-demand” manner. It caters to the more individualised and pro-active viewer where the personal computer is the kingdom where their various activities revolve. Viewers will have total control of what they want to watch and at what time.

“Watch Video” site has various local (Malay, Chinese, Indian) and International content / programmes. The programmes genres are as follows:
• Drama & Series
• Reality & Talent Shows
• Lifestyle
• Music
• Sports & Games
• Entertainment

You can watch short-form program previews, promos, trailers, special behind-the-scenes footages, etc on “Watch Video” site for free. Additionally, if you are an Astro subscriber, you can watch selected long-form (full length) Astro programs on “Watch Video” site at no additional cost.

“Watch Video” site is only available online. It does not require an Astro decoder. The Video-on-Demand features on “Watch Video” site lets you watch your favourite video over and over again at anytime you want.

You will need a Computer or notebook with:
- Windows 2000 / XP or later
- Windows Media Player 9.0 or later
- Internet Explorer 6.0 or later
- At least Pentium III with 1GB storage capacity
- At least 512MB RAM
- Broadband Connection eg. tmnet streamyx

Log on to astro.com.my and go to the “Watch Video” site section. You will need to register as an e-pass member. A one-time registration is needed and registration is free. After successful registration, you can start to watch short-form program previews, promos, trailers, special behind-the-scenes footages, etc.

There will be some exclusive long-form (full length) programs that can be accessible to active Astro (TV platform) subscribers only. When you click on such programs, you will be prompted to type in your Astro account number, the name and IC as per your Astro bill/account and the postcode of the mailing address you use for your Astro bill.

Astro Broadband TV operates on the principle that Malaysians are able to enjoy its offerings online. To reward Astro customers, they can watch selected long-form (full length) Astro programs on-demand basis or as “Catch-Up TV” style no additional cost. This is a value-added service to reward our Astro (TV platform) subscribers. Having said that, non customers are also not left out as they are able to watch trailers, promos and excerpts of selected programs on Astro online.

For smooth, uninterrupted viewing of “Watch Video” site, you need to have internet broadband access eg. tmnet streamyx, Maxis Broadband Internet Access, etc. Broadband access at your workplace/office may be blocked by firewall, subject to your company’s internet policies.

The “Watch Video” site service is currently only available in Malaysia.

Please check with your local broadband operators in your area. As long as you have internet Broadband connection, you will be able to access “Watch Video” site.

Yes. Being logged on to “Watch Video” site will not affect web surfing.

Please check to see if you have paid your Astro bills. If your Astro account has been suspended or terminated, you will no longer be able to watch the programs on “Watch Video” site. If you have re-connect your Astro account, you will have to verify your Astro account details again on the “Watch Video” site website.

- Windows 2000 / XP or later
- Windows Media Player 9.0 or later
- Internet Explorer 6.0 or later
- At least Pentium III with 1GB storage capacity
- At least 512MB RAM
- Broadband Connection eg. tmnet streamyx

The problem you are experiencing relates to your video card driver requiring an update. Check for updates for the driver by accessing your Video Card manufacturers web site. To locate your Video Card information please use the following steps :
i) Click Start
ii) Select Settings > Control Panel
iii) Select System

This will allow you to access the Video Card information from the Hardware Tab. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab.

As a final possibility, please try turning off video rendering. In Windows Media Player:

i) Click Options on the Tools menu
ii) On the Performance tab, click Advanced. Clear the ‘Use video mixing renderer’ check boxes in the Video Acceleration and DVD Video sections
iii)Click OK, then click OK again

Unfortunately the service is not compatible with Mac OS because of different software standards.

Please ensure that you are using Internet Explorer 6.0 or later (our service is not supported by other browsers eg. Firefox, Netscape, etc) and you have JavaScript enabled by following the steps below:
i) Click Start
ii) Select Settings > Control Panel
iii) Double click Internet Options
iv) Click the Security tab
v) Click Custom Level
vi) Under the 'scripting' heading ensure 'Active scripting' is set to 'enabled'

If this does not resolve the issue, please ensure you do not have a pop-up blocker or similar program installed as this will stop the service from launching. You can either set the pop up to 'allowed' by using 'hot keys' or disable the program completely.

Some Internet Service Providers enable this technology automatically. Please contact your Service Provider for further assistance.

In order to resolve the issue relating to the licence expired message, close Internet Explorer. Delete all Temporary Internet Files and Cookies. Restart Internet Explorer and access the service. Select to play / stream the relevant clip. Please do not attempt to download the clip or access any previously downloaded footage as this would cause the error to recur.

This indicates that the page is secure. The user should have the option to suppress the message in future (‘do not show this message again’). There is no need to leave and re-enter the site.

If you wish to view the clips from the free area then simply choose the video thumbnail and press play. The average time to access a clip using a 56k modem is displayed in the ‘Clip Info’ box and is based on the size of the clip.

If you try to view content in one of the subscription channels you first need to become a Subscriber to the service. Once subscribed, from a technical perspective, we recommend that (to provide the best results) you use the following applications: Windows Media Player version 9.0 onwards.

If you do not have Windows Media Player, please download the latest version from www.microsoft.com - Internet Explorer version 6.0 onwards.

If you do not have Internet Explorer, please download the latest version from www.microsoft.com. Once you have downloaded the Player and Browser, simply select Med or Hi to stream the clip direct to your PC. If you have already successfully watched a clip on site, you have the Windows Media Player installed on your machine.

”Watch Video” has been designed for broadband users who have internet connections of 128Kbps or above. Whilst it is still possible for 56k users to access clips, this will take much longer than a broadband connection would. Moreover, 56K users will not be able to view Live content.

If the video clip is buffering or stuttering you have either selected the wrong connection speed or there is congestion on the Internet. Check or "downgrade" these settings to a lower Viewing Options rate or choose a slower streaming speed (i.e. Medium). You need a 56k modem or higher to access the video stream. Please also ensure that you have Windows Media Player version 9.0 or later installed.

It is likely that the problem you are experiencing relates to your video card driver that needs updating. Check for updates for the driver by accessing your Video Card manufacturers web site. To locate your Video Card information please use the following steps :

i) Click Start
ii) Select Settings > Control Panel
iii) Select System. This will allow you to access the Video Card information from the Hardware Tab

If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab.

Alternatively, please try turning off video rendering. In Windows Media Player :

i) Click Options on the Tools menu
ii) On the Performance tab, click Advanced. Clear the ‘Use video mixing renderer’ check boxes in the Video Acceleration and DVD Video sections
iii) Click OK, and then click OK again

”Watch Video” is designed to bring you Live and stored content to your personal computer, which cannot be easily output to other terminals. Astro accepts no responsibility if content is output on other terminals other than on your personal computer.

Your PC may be running other download processes at the same time as the video is attempting to play (eg. streaming data, etc). Stop any other download processes and try to view the video again.

Also, problems can occur using a dual monitor environment. eg. Occasionally the video is black but the audio plays. This is a hardware issue and there is no current solution. Running the service on a single monitor does not cause this problem.

Please email us at support@mit.net.my . Please include your User Id and Astro Subscriber Number in the email.