Here you'll find the most Frequently Asked Questions regarding
Astro's products and services. Click on the question to read the
answers to your questions.
| Astro's Sports Package » Click the question to read answer. |
|
How much is the price increase for the Sports Package?
There will be an addition of RM12 across any packages that includes sports. This means that if you are currently on the Basic package + 1 Mini Package + Sports at RM54.95 per month, your new price will be RM66.95 per month.
The increase of RM12, which is equal to one cinema ticket, works out to be an additional 40 sen daily for which you and your family get to enjoy non stop premium and live sports programmes on 5 channels. |
|
Why is there a need for a revision in the Sports Package price?
Content cost is rising year on year, more so sports content. Key sports content is expensive. Astro is unable to continue to absorb the sky-rocketing costs of sports contents indefinitely.
The re-price of the Sports Package will help offset some but not all of the high cost of the sports content that has been substantially borne by Astro, making it possible for our customers to continue to enjoy world class, premium, live sports events. Even with the price revision, Astro Sports package remains the lowest priced sports package in the region, offering 24 hours of premium, live and world class sports events over 5 channels. |
|
When will the new price for Sports Package be effective?
The new price will take effect from your next bill statement that is in the month of August.
|
|
Can I cancel my Sports Package and do I have to pay a penalty for the cancellation? How much is the penalty?
Between 23rd July and 15th September 2009, all customers of the Astro Sports Package can change the combination of their Astro packages without incurring any charges for switching fee. The grace period is applicable only to customers with the Sports Package in their package mix.
Changes to your Astro package can be made via our website at www.astro.com.my. You can also send us a fax at 03 - 9543 7333, email us at package@astro.com.my or call us at 1-300 82 3838. |
|
With the increase in Sports Package, what would be the cost of the different packages?
It will depend on
the combination of packages. For example, if you are currently
on the Basic package + 1 Mini Package + Sports at RM54.95 per
month, your new price will be RM66.95 per month. Kindly refer
to this Rate
Card for a comprehensive list of the package combinations
and their respective charges.
|
|
If I keep my Sports Package but downgrade/upgrade my other packages, will I have to pay a penalty? How much do I have to pay for penalty?
No switching fee will incur if you change your package between 23rd July and 15th September 2009. The grace period is applicable only to customers with the Sports Package in their package mix.
|
|
What happens if I have made pre-payment through direct debit?
Customers who are currently on the pre-payment plan with 3, 6 or 12 months billing frequency will only be impacted upon renewal of the pre payment scheme. This means the new Sports Package price will not take effect till your next billing cycle.
|
|
Is there going to be a price increase for other packages too?
This price increase only applies to customers who subscribes to the Astro Sports package. While Astro will continue to practise rigorous cost discipline, rising content costs mean that price revisions are unavoidable.
|
BROWSE: News | Sport | Variety | Lifestyle | Kids | Learning | Astrolife | Watch Videos | AstroView | Mobile Service | Astro Radio | Astro Stocklink
SITE SERVICE: Packages & Products | Astro On Demand | Customer Care
LEARN MORE: About Astro | Career | Scholarships | Contact Us | Sitemap | Advertising | Privacy Policy | Terms & Conditions | Subscriber Terms and Conditions