Astro now offers Free Relocation anywhere within Malaysia to all active account subscribers. We will help you move and replace your Astro satellite dish with a brand new one plus, we’ll upgrade your existing box to the B.yond box for free!*
This service is our way of saying thank you for your loyal patronage.
Frequently Asked Questions
Here are some frequently asked questions about the Astro Free Relocation Programme.
Who is this free relocation programme available to?
This programme is now available nationwide to active Astro customers who are relocating anywhere within Malaysia*. This also benefits all customers who want to upgrade to the B.yond box for a better viewing experience. Please note that free relocation only covers standard installation.
Who is eligible for a new B.yond Box swap?
All active Astro customers with a non-B.yond Box only will be upgraded to the B.yond Box for free.
How soon do I inform Astro about my relocation?
Customers are required to give Astro at least 7 days notification (for Peninsula Malaysia) and 14 days (for East Malaysia) prior to relocation. We will then help dismantle and install your new B.yond Box at your preferred date and time. Your TV, Astro decoder, remote and Astro dish must be at your new home during the installation. Transportation of decoder and dish to your new home only applies to relocation within the same state.
Get permission to have the B.yond Box installed.
If you are moving to an apartment or condo, please ensure that you get the relevant authorisation from the building management office. The building should have a master antenna that supports HD transmission in order to support the B.yond Box. It is advisable to check with the building management if balcony installation is allowed.
Please contact 1300 82 3838 or visit any Astro customer service centres near you for more information on the Astro Free Relocation Programme.
Call 1300 82 3838 to enjoy a hassle-free Astro move.
*Terms and conditions apply.