ASTRO ON DEMAND TERMS & CONDITIONS
(supplemental to the Astro Residential Subscription Agreement)
- The Astro On Demand (AOD) is a new Astro premium service featuring the latest Hong Kong dramas series.
- AOD is based on Near Video on Demand (NVOD) transmission format which is achieved by providing the same programme/s on a number of TV channels with staggered start times at a cost to the viewer.
- AOD is available for subscription to all active Astro customers with a minimum existing subscription of the Astro Family package currently valued at RM37.95 per month.
- Subscription to the AOD can be made by full drama series (meaning all episodes of a drama title). Subscription by individual episodes is not allowed/available. Subscription to AOD by full drama series are calculated on a subscription rate per episode x the total number of episodes for a drama series/title.
- Where subscription is made by full drama series, the Recommended Retail Price for customers with current subscription to the Dynasty Package is RM1.49 per episode and for customers who are not subscribing to the Dynasty Package, the Recommended Retail Price is RM1.99 per episode. However, during the introduction period of AOD, the Introductory Special Price for customers with current subscription to the Dynasty Package is RM0.99 per episode and for customers who are not subscribing to the Dynasty Package, the Introductory Special Price is RM1.49 per episode.
- Customers may alternatively subscribe to AOD by monthly subscription known as Astro On Demand Dragon Pack. Under the Astro On Demand Dragon Pack customers will be entitled to watch all the latest drama series available on AOD service during the said month of subscription. The monthly subscription fees for customers with current subscription to the Dynasty Package is RM39.95 per month and for customers who are not subscribing to the Dynasty Package, the monthly subscription fees is RM54.95 per month.
- Customers may subscribe to AOD by calling 1300 82 8888 or logging on to www.astro.com.my. Any cancellation of AOD drama title is not entertained after the first episode of a drama title is first transmitted. No refund shall be entertained. (In the case of Astro On Demand Dragon Pack, cancellation is permitted at anytime but will be subjected to a RM10.00 administrative fee which is similar to other Astro packages.)
- Astro is not responsible nor liable to you for any cancellation, deferment of release or broadcast time or date, interruptions, suspension or termination of the AOD package/s or any part thereof for any reason whatsoever, whether or not within its control or by any failure, termination or cessation by third parties to provide programming/channels included in the AOD package/s and any force majeure reasons.
- Astro is not liable for any refunds of the subscription fees to the AOD Package/s or any part thereof nor for any claims or costs which arises from Astro's provision of the AOD package/s. Astro reserves the right to accept or reject any offer to subscribe to AOD.
- Customers will be billed on a monthly basis. This will be reflected in the monthly bill statements sent to the customers.
- Customers who have subscribed to Astro On Demand Dragon Pack on special campaign(s) will be subject to the additional terms of such special campaign(s) and in the event that there is a conflict of terms between the special campaign(s) terms and the AOD Terms and Conditions, the terms of the special campaign(s) shall prevail.
ASTRO ON DEMAND (AOD) DRAGON PACK SUBSCRIPTION
SPECIAL TERMS & CONDITIONS.
(supplemental to the Astro Residential Subscription Agreement, and Astro On Demand Terms and Conditions and applicable only to AOD customers who has subscribed to the Astro On Demand Dragon Pack prior to 31st January 2008.)
- The Astro On Demand Dragon Pack was launched on 1 November 2007. To promote the service further, Astro is offering customers who subscribe to this monthly subscription package in the month of October 2008 and November 2008 a special loyalty pricing as stated in item 2 below, until 30th April 2011.
- For customers with current subscription to the Dynasty Package, the nett subscription fee will be RM34.95 per month and for customers who are not subscribing to the Dynasty Package the nett subscription fee will be RM49.95. On 1st May 2011 , the subscription fee will revert to the Recommended Retail Price as stipulated in the Astro On Demand Terms and Conditions or such price as stipulated by Astro at that time.
- In event the customers unsubscribe to Astro On Demand Dragon Pack and re-subscribe at a later date, the special loyalty pricing will no longer apply for the re-subscription.
- Customers will be charged a prorated subscription fee irrespective of the time in the month which the subscription is made and such fees will be reflected in your Astro monthly bill.
- Customers are allowed to cancel its subscription to the Astro On Demand Dragon Pack irrespective of the time in the month for a prorated fee and upon cancellation, there will be a charge of RM10.00 administrative fee.
- For cancellation of Astro On Demand Dragon Pack, customers will have to call AOD Hotline at 1300 82 8888 or Astro Customer Service Hotline at 1300 82 3838.
- This offer/promotion is effective during the months of October 2008 and November 2008.