Launched in December 2011, NJOI is Malaysia’s first subscription-free satellite TV service. NJOI gives customers in Malaysia immediate access to 48 TV and radio channels, comprising life learning, information and entertainment programmes for a one-time payment, with no monthly subscription required.
From 15 Nov 2016 – 31 Jan 2017, all NJOI decoders are priced at RM285 (GST incl.) at any authorised NJOI retailer. An additional RM100 standard installation fee applies.
Customers will be provided with the following:
**Get RM95 worth of selected Njoi Prepaid channels. The channels below will be offered for 30 days:
A. Mustika Pack (Astro Warna, Astro Citra & Astro Bella )
B. Ying Shi Pack (Celestial Movies, TVB Xing He & Astro Shuang Xung)
- Sports Pack 1 (Astro Arena & Astro Supersport 4)
- Sports Pack 2 (Astro Arena & Astro Supersport 2)
**The channels below will be offered for 7 days:
- National Geography Wild
- Animal Planet
NJOI Prepaid is Malaysia’s FIRST prepaid satellite television service. It is a pay-as-you watch service and is now available to all NJOI customers nationwide. With NJOI Prepaid, NJOI customers have the option to access additional content on top of the existing 48 TV and radio channels, in accordance with their viewing needs and budgets.
NJOI gives customers in Malaysia access to 28 TV and 20 radio channels, comprising lifelong learning, information and entertainment programmes for a one-time payment, with no monthly subscription required. They are as follows:
With the implementation of GST from 1 April 2015, customers who purchase NJOI bundled services will be subject to the 6% GST, as GST is now applicable for all goods and services. This is as per nationwide implementation by the Royal Malaysia Customs Department.
For now, there will be no further price change. Upon the implementation of GST from 1st of April 2015, the price of NJOI bundled services is as per recommended which is subject to the 6% GST.
You will have to purchase an Njoi decoder priced from RM285 (incl. GST) with RM100 standard installation charge.
All B.yond boxes are HD enabled. Please check your STB serial number to determine if your box is an HD enabled box. The serial numbers below are boxes which are HD enabled. Please ensure that your HD enabled box is connected to a HDMI cable to receive channel in HD quality.
Yes, the decoder has 12 months warranty from the time the box is activated
•The remote control is a consumable item and has no warranty
NJOI Prepaid allows NJOI customers greater flexibility to select their preferred channels. A total of 25 channels are currently available. Table 2 illustrates the Pricing and Validity Matrix of the NJOI Prepaid channels from the December 2016.
*Prices are inclusive of GST.
Yes, we currently have an ala carte channel Astro SuperSport and two Sports Pack available; Astro Arena & Astro Supersport 4 OR Astro Arena & Astro Supersport 2, broadcasting major local and international sporting events. Please refer to the table from 2.1 for more information on pricing and validity or check out www.njoi.com.my
KBS World which is a 24-hour general Korean entertainment channel is available for purchase as an ala’ carte channel on Njoi Prepaid. You can purchase the channel through our Njoi Service Portal on channel 200. Please refer to table 2.1 for more information.
In line with making our NJOI Prepaid services more convenient and flexible for our customers, we offer extended validity period for selected NJOI Prepaid channels. Customers will have the choice and flexibility to choose between the validity periods available. It starts from as low as RM5.30 for 3 days or up to RM21.20 for 3 days up to for 30 days validity (incl. GST). Check out www.njoi.com.my or Njoi Service Portal on CH200 for more information. Please refer to table above.
Yes, the shorter validity for NJOI Prepaid channels can still be purchased from as low as RM5.30 for 3 days(GST incl.).(Please refer to table above)
We will explore the possibility of making other NJOI Prepaid channels available for 30-day validity period as well. If there are any changes, we will make the necessary announcements to our customers
No government tax is charged when you purchase prepaid NJOI vouchers. Customers will get a full RM10 in their NJOI e-wallet upon topping up reload value of RM10. Example, if the customer reloads RM10 into his wallet, he will have RM10 to spend on purchasing the desired channels available.
With the implementation of GST from 1 April 2015, customers who purchase NJOI Prepaid channels will be charged with 6% GST when they buy a channel. The GST amount, together with the value of the channel will be deducted when the channel is purchased.
Please refer to channel 200 for the new pricing of NJOI Prepaid channels that are inclusive of GST.
You can look forward to enjoy top e-Sports tournaments LIVE such as like League of Legends, Dota 2, Counter Strike: Global Offensive, Hearthstone, Heroes of the Storm, StarCraft II and more. Apart from live events, eGG Network will bring gaming entertainment programmes featuring pubstomps, gaming walkthrough, expert guides, documentaries, game house tours, weekly highlights and more.
eGG Network will be available through Njoi Prepaid on channel 808 beginning 4th July 2016.
You can purchase eGG Network through NJOI Prepaid from NJOI Service Portal, CH200.
eGG Network is available to be purchased by all NJOI customers at RM5-3 day, RM7-7 days and RM20- 30 days. Price quoted is not inclusive of GST.
Njoi Prepaid is offering e-Sports channel due to the growing popularity of e-Sports in Malaysia. There are over 9 million gamers in Malaysia and expected 218 million viewers around the world. We believe such content will resonate well with our audience.
NJOI Prepaid is a pay-as-you watch service available to all NJOI customers who own a set-top box (DMT or RDMT), Out-Door Unit (ODU) satellite dish, smartcard and remote control unit.
You can purchase NJOI Prepaid vouchers at any authorised NJOI dealer, Astro/NJOI retailer or Astro Outlet (Customer Service Centre) nationwide. See www.njoi.com.my for a complete list.
Simple steps to get you started
If you have more than one NJOI account kindly use your Smart Card number and NOT the IC number of the registered NJOI account holder
Type: 000 NJOI Account Holder IC Number and SMS to 33310
1. If you have more than ONE account, please use your Smartcard number and NOT your IC number.
2. (RM0.00) No additional charge except for standard telco charge applies.
3. For any enquiries, please contact us at 03-9543 8100 (8am - 12 midnight).
Once you have purchased a prepaid channel, you will have access to it for a fixed duration. Please refer to the table below for channel viewing durations.
As of 7th December, 2015, NJOI prepaid credit will have an expiry period of 60 days from the day of your top-up. Available credit balance before 7th December 2015 will expire on 5th January 2016.
No, viewing duration of prepaid channels purchased is not affected by the expiry date of topped up credit.
Upon expiry your expired credit will no longer be available for use. Any top up done after the expiry date be updated accordingly, do note that it will consist of a 60 day expiry period upon top up.
Performing a top up before the expiry date of your credit will renew the expiry date of the total credit amount in your prepaid account. It will override the previous expiry date, hence, giving another 60 days from the day of credit top up.
All prepaid vouchers and ch200 on NJOI will have detailed guidelines on how to check balance and expiry date.
Type: 000 NJOI Account Holder IC Number and SMS to 33310.
3. For any enquiries, please contact us at 03-9543 8100 (8am - 12 midnight)
Yes, you may do so. The credit will be added to the existing balance in your prepaid account.
Yes, you may do so. If you purchase the same channel, the start date for the viewing period will continue from the end date of your previous purchase for that channel. In other words, you will not lose any viewing time. Should you purchase a different channel, both channels will be viewable simultaneously.
Please be informed that there is a one (1) hour system maintenance conducted between 12.45am – 1.45am daily. Your request will be logged in and processed immediately once the system maintenance has been completed. We apologise for any inconvenience caused.
We are glad to inform that our Njoi Prepaid voucher currently comes in RM10, RM20 and RM30 denominations. You can purchase vouchers in any of these denominations and top-up your personal account to purchase your favorite channels. Should any new denominations be made available, we will make the necessary announcements.
In striving to achieve efficiency, we have take it upon ourselves to activate selected prepaid channels on our customers' behalves once their account has been successfully activated. Customer will get 30 days of viewing from either of these prepaid channels Astro Bella, Astro Citra, Astro Ria OR TVB Xing He, Astro Shuang Xing and Celestial Movies AND Astro Arena + Astro Super sport 4 AND Astro Arena +Astro Super sport 2. Customer will also get 7 days viewing from National Geography Wild AND Animal Planet. If you are still unable to view the prepaid channels After 7 working days of account activation, kindly contact us at 03-9543 8100 (8am – 12 midnight).
We are happy to announce that you can go to NJOI Service Portal on Channel 200 to obtain monthly content highlights and promotions.
Yes, you can purchase your channels from NJOI Service Portal, Channel 200 with the launch of the 16 digit dynamic code from 3rd January 2014 onwards. Just go to ‘How to Order’ menu. Purchase orders will still be made through SMS and standard telco charges apply.
You can go to NJOI Service Portal on Channel 200 to check out for the nearest dealer to you to purchase the NJOI Prepaid vouchers. You can check out www.njoi.com.my for a complete list.
You can now obtain information about the NJOI Prepaid channels from NJOI Service Portal on Channel 200 or check out www.njoi.com.my for more information.
For any queries pertaining to NJOI, please contact us at 03-9543 8100 (8am - 12 midnight).
Please contact our customer service center at 03-9543 8100 (8am - 12 midnight) and we will do our utmost to identify and resolve the problem.
We regret to inform you that we are unable to provide any replacement for lost or stolen NJOI Prepaid vouchers. NJOI customers are responsible for the safekeeping of all purchased NJOI Prepaid vouchers. You can purchase a new prepaid voucher at any authorised NJOI dealer or Astro/NJOI retailer nationwide. See www.njoi.com.my for a complete list.
Please contact our customer service center at 03-9543 8100 (8am -12 midnight) and we will try our utmost to identify and resolve the problem. Should your NJOI Prepaid voucher be faulty, we will replace it with a new one for free.
You can visit any of our Astro/NJOI customer centers or authorised dealers nationwide. Alternatively, you can contact our customer service center at 03-9543 8100 (8am -12 midnight) or visit www.njoi.com.my
Please see Question 1.1 for NJOI pricing details.
We are pleased to inform you that we now have all the Media Prima channels (TV3, TV9, 8TV & NTV7) available for free on NJOI. We are continuously striving to bring you the best in satellite TV entertainment and we are collaborating with our business partners to provide you with more free and premium channels in the future.
NJOI customers can have access to Astro on the Go and enjoy additional 6 channels for free on AOTG upon linking their NJOI account / smartcard with their Astro ID. The total number of channels an NJOI customer will receive are 11 – incl. the five always-free channels and 6 additional channels listed below:
You can now get to watch 10 channels for FREE on Astro on the Go as an NJOI customer. The channels include Awani, Arena, Go Shop, Go Shop 2, eGG Network, Prima, Oasis, AEC, XTY, and Vaanavil. Just logon to www.astroonthego.com and sign up for an Astro ID, then follow the instruction to link your NJOI account or smartcard to the Astro ID to get started.
The 11 channels are Awani, Arena, Go Shop, Go Shop 2, eGG Network, Prima, Oasis, AEC, XTY, Xi Yue HD and Vaanavil.
Just logon to www.astroonthego.com and sign up for an Astro ID, then follow the instruction to link your NJOI account or smartcard to the Astro ID to get started.
The channels and content available on Astro on the Go are subject to the rights from individual content provider. We’re continuously working to get more channels and content to be made available on Astro on the Go.
No – NJOI Prepaid credits is currently not able to be used to make purchases on Astro on the Go.
No – currently the purchase of NJOI Prepaid channel on NJOI set top box will not be reflected on Astro on the Go.
Yes – you can you can opt to purchase the following to get more channels and content on Astro on the Go:
a. On The Go Pack subscription to get a bundle of your favourite Astro TV channels;
b. A la carte channel subscription if you would like to watch one particular channel;
c. Other subscriptions and pay-per-view events / titles to watch your favourite TV shows, live sporting and entertainment events, or movies.
You can make your payment using your chosen credit card via Astro Payment Gateway (just follow the steps). Please note that currently, NJOI Prepaid credit is not yet supported as a payment method on Astro on the Go, and purchased content on Astro on the Go will not be reflected on your NJOI set top box until further notice.
If you have previously linked your NJOI / Astro pay TV subscription account to the Astro ID that you’ve used to access Astro on the Go, kindly call us at 03 9543 3838 to unlink your account. Then, please follow the steps to link your Astro ID with your new NJOI / Astro pay TV subscription account again to continue accessing Astro on the Go.
Please refer to the full step-by-step to link your NJOI account / smartcard here:
Unfortunately, NJOI Prepaid is only available to NJOI customers.
We understand the need to offer a variety of services to meet the diverse needs and wants of our customers. With NJOI and NJOI Prepaid, customers can enjoy subscription-free satellite TV as well as pay-as-you watch services at an affordable price with no recurring subscription fees or contractual obligations. On the other hand, Astro customers can experience the latest premium services including PVR, HD, 3D, as well as Astro On-the-Go.
As part of Astro’s CSR initiative, Astro is offering / providing free NJOI package comprising one (1) set of decoder and standard installation. For your information, there will be no monthly subscription for the NJOI Community Package.
All Underprivileged Centres registered with the Social Welfare Department (JKM) and five (5) Underprivileged categories registered with the Registrar of Society (ROS) are entitled for the NJOI Community Package.
The five (5) Underprivileged categories registered with ROS are:
2. Old Folks
4. Single Mother
5. Care Centre
The Underprivileged Centre must submit the Registration Certificate either from the Social Welfare Department (JKM) or Registrar of Society (ROS) together with a request letter via fax to 03-9543 6363. (Attention to : Njoi Community Package team)
Upon receiving your request letter, Astro will call the Underprivileged Centre within seven (7) working days.
*** NJOI Customer Service Number: 03-9543 8100 (8am - 12 midnight).
• The account registered must be under the Underprivileged Centre’s name not individual.
• Each Underprivileged Centre is entitled for one (1) NJOI Community Package except for the Centre managed by JKM which is entitled up to maximum three (3) decoders / smartcards per centre due to the contract between Astro and the Ministry of Women, Family and Community Development.
• How to register with JKM and ROS:
a) Jabatan Kebajikan Masyarakat (JKM)
• The Borang Pendaftaran Pusat Jagaan can be obtained at all Pusat Kebajikan Masyarakat Daerah (PKMD) nationwide. Please refer to attachment for PKMD Listing.
• Registration payment of RM50 can be made at the counter upon submission of the form.
• A complete application will be processed within one (1) month.
• Approval will be notified via telephone call, email or post.
• Upon approval, the Registration Certificate can be collected from the nearest PKMD.
b) Registrar of Society (ROS)
• Please visit www.eroses.gov.my to register as a user. Please click ‘Pendaftaran Pertubuhan Induk’.
• Registration fee of RM30 can be made via online.
• The Borang Pendaftaran Pertubuhan Induk is also available at all Jabatan Perdaftaran Pertubuhan Negeri (JPPN). Please refer to attachment for JPPN.
• A complete application will be processed within 5 working days.
• Approval will be notified via email and post.
• The Registration Certificate will be made available via online (download the certificate) or post.
There are 28 TV channels and 20 Radio channels** (as at Oct 2015).
i. One (1) unit of NJOI decoder
ii. One (1) refurbished satellite dish
iii. Standard installation
iv. One (1) Remote control
v. One (1) Smartcard
vi. Access to 28 TV channels and 20 Radio channels**
Please be advised that the turnaround time to deliver the decoder is depending on the location where the recipient is based. An installer will call the recipient to arrange for the installation date and time. Normally, it takes about 14 working days.
Astro will be responsible for end-to-end installation arrangements under this CSR program.
The ownership of the decoder belongs to the Underprivileged Centre, while the smartcard ownership belongs to Astro.
You can call 03-9543 8100 (from 8am until 12am) or fax to 03-9543 6363 or email to: [email protected], detailing your enquiry together with your full name, name of the Underprivileged Centre, contact number and account number or smartcard number if you have more than one smartcard. We will respond to your query within the next 24 hours via email or phone, whichever applicable.
Yes, the decoder has 12 months warranty from the time the box is activated.
• Please note that installation works will carry a standard 6-month warranty. After which, the standard charges for Technical Visit is RM100 per visit, excluding additional parts, if any.
• The remote control is a consumable item and has no warranty.
The box is not transferable and cannot be sold. There’s also no option to change package.
Your NJOI Community Package cannot be changed to normal Astro package. However, you can subscribe to a normal Astro package/s by applying a new application/installation.
You can enjoy viewing other channels by purchasing NJOI Prepaid Voucher/Card at a price of RM10, RM20 and RM30. Please refer to attachment for Prepaid Channel Listing.
Regret to inform that you are unable to subscribe to HD package/channel. Currently, there are two (2) HD channels available in NJOI Community package, i.e. Astro Xi Yue HD (Channel 300) and Astro Maya HD (Channel 135)**.
For additional selected channel/s, you can purchase our Prepaid Voucher/Card.
Yes, you can subscribe to other selected channels by using NJOI Prepaid Voucher/Card or for more info, please visit www.NJOI.com.my:
NJOI Prepaid is a ‘pay-as-you watch service’ available to all NJOI customers. With NJOI Prepaid, you have the option to subscribe to additional selected content on top of the existing 48 channels (28 TV and 20 radio**) in accordance with your viewing needs and budget.
You can get the NJOI Prepaid at a price of RM10, RM20 and RM30 at any Astro/NJOI authorized dealers, and selected e-pay kiosk such as Petronas stations, 99 Speedmart, Mydin, KK Mart and many more.
• A complete Astro/NJOI authorized dealer or e-Pay Outlet listing can be found at www.NJOI.com.my.
You will have access to the channel for a fixed duration. Please refer to attachment for Prepaid Channel Listing for channel viewing durations.
Yes. The expiry date will be shown on the NJOI Prepaid Voucher/Card, i.e. one (1) year from the date of purchase. You are advised to check and activate their 16-digit pin code number before the NJOI Prepaid Voucher/Card expires.
No, you won’t be able to top up your prepaid if the voucher/card has expired. You have to purchase a new prepaid voucher/card.
Yes, you may do so. The credit will be added to the existing balance.
Yes, you may do so. If you purchase the same channel, the start date for the viewing period will continue from the end date of your previous purchased for that particular channel. In other words, you will not lose any viewing time. Should you purchase a different channel, both channels will be viewable simultaneously.
You can view the information on Channel 200 - NJOI Service Portal to obtain monthly content highlights and promotions.
Yes, you can purchase your channel/s from NJOI Service Portal, Channel 200. Just go to ‘How to Order’ menu. Purchase orders will still be made through SMS and standard telco charges apply.
Please contact our customer service center at 03-9543 8100 (8am - 12 midnight) and we will do our utmost to identify and resolve the problem. Should your NJOI Prepaid voucher/card be faulty, we will replace it with a new one for free.
We regret to inform you that we are unable to provide replacement for the lost or stolen NJOI Prepaid Voucher/Card. NJOI customers are responsible for the safekeeping of the purchased NJOI Prepaid Voucher/Card.
Please provide your name and IC number of which we will check the status of the card.
• The system will show the status of the card, i.e valid or invalid (faulty).
• If the status is valid, the customer will be tough the following steps:
Type: 111 NJOI Smartcard Number 16 Digit Pin Code and SMS to 33310.
• If the status is invalid, a replacement card will be delivered to customer.
Unfortunately, NJOI Prepaid is only available to NJOI customers.
We are not downgrading your subscription package. We have repositioned our community package to now offering free NJOI Community Package as part of our Corporate Social Responsibility (CSR) program. This package is offered to all Community Centres nationwide regardless whether the centre is a registered centre with JKM or ROS.
The T&C signed by the Centre under the previous ‘Underprivileged Scheme), Item 11 stated that:
• Astro reserves the right to revise the quantum of rebate or withdraw the offer anytime it deems appropriate without reference to the Community care centres. Astro also reserve the right to revise the monthly subscription fees anytime in the future in line with the market rate or revise the programme packages or the number of channels offered to the Community care centres.
If you take up the NJOI Community Package offer, you won’t be able to maintain the Family Pack. For your information, effective 1st September 2015, all Community Package accounts will be converted to NJOI Community Package.
However, should you decided to maintain the Family pack, we will convert your account to normal Astro Astro Residential account and you would need to pay RM42.35 (GST incl)per month for the family pack.
Yes, you can install both the NJOI Community Package and normal Astro service concurrently using 2 separate decoders. The normal Astro service is payable.
As part of Astro’s CSR initiative Astro will provide free Njoi services to the poor and hardcore poor from the e-kasih database under the Implementation & Coordination Unit (ICU) of PMO.
WThe recipients are those registered with e-Kasih database managed by the Implementation & Coordination Unit (ICU) of PMO. The criteria are determined by ICU and fulfillment is at the discretion of Astro.
You need to register at https://ekasih.icu.gov.my/Pages/Default.aspx. Please note that the criteria are determined by ICU and fulfillment is at the discretion of Astro.
In order to participate in program, you must have:
I. Reliable and stable electricity supply (including a working power socket outlet to which the Njoi equipment could be connected to); and
II. A working television set at your place of residence where the Njoi equipment is to be installed and activated.
The service is free for a lifetime for the channels provided, so long as the decoder is in working condition (the decoder comes with a 12 months warranty and 24 months warranty for Act of God)
As part of Astro’s CSR program, the Njoi service provides free access to 28 TV channels and 20 digital Radio channels*. The free TV channels are:
i. An Njoi set-top-box
ii. A refurbished satellite dish
iii. Standard installation
iv. Remote control
vi. Access to 28 TV channels and 20 Digital Radio channels*
Please be advised that the turnaround time to deliver the decoder is dependent on the location where the recipient is based. Once selected, an installer will call the recipient to also check on recipient’s availability for installation works to be done. Standard installation will take approximately 14 working days.
Astro will be responsible for end-to-end services under the CSR program.
The ownership of the decoder belongs to the customer while the smart card/SIM Card ownership belongs to Astro.
Please send an email to ([email protected]) detailing your inquiry along with your IC number, full name, contact number and we will respond to your query within the next 24 hours via email or phone if necessary.
You have the option to subscribe to Astro with a low entry pack starting from RM42.35/month (GST incl.) onwards or Njoi services for a one-time payment of RM328 (GST incl.) for Zapper Box at any authorized NJOI retailer. An additional RM100 standard installation fee applies.
Yes, there are 2 types of warranties:
i. 12 months warranty from the time the box is activated
ii. 24 months warranty from the time the box is activated; covering faulty box caused by act of God such as fire, flood and earthquake.
Please note that installation works will carry a standard 6-month warranty. However, the remote control is a consumable item and has no warranty.
For this Njoi CSR program, your Njoi account cannot be upgraded. However, you can get a normal Astro package by applying through a fresh new application. Standard charges apply for the monthly package subscription.
For this Njoi CSR program, your Njoi account cannot be upgraded. However, you can get an Astro HD package by applying through a fresh new application. Standard charges apply for the monthly package subscription
You will need to have a HD enabled box and HD TV to watch Astro Xi Yue HD and Maya HD.
All B.yond boxes and Njoi Zapper boxes are HD enabled. Please check your Njoi set top box serial number to determine if your box is an HD enabled box. The serial numbers can be found at the bottom of the set top box while below are serial numbers for boxes which are HD enabled.
Yes, this program entails the eligible recipient for the free-to-air channels only. If you would like to watch additional Astro channels, you can do so by purchasing them through Njoi Prepaid. For more info on Njoi Prepaid, please logon to www.njoi.com.my