Frequently Asked Questions

  1. What is Astro Go Read?

  2. What are the magazine titles available on Go Read?

  3. How can I get these magazines?

  4. How do I get started?

  5. How do I navigate around Astro Go Read?

  6. How do I create an Astro ID?

  7. I have forgotten my Astro ID/password, what do I do?

  8. My account is locked, how can I unlock it?

  9. How do I login with my Facebook account?

  10. How do I link my Facebook account to an existing Astro ID?

  11. What devices do you support?

  12. Can I access Astro Go Read without an internet connection?

  13. What are the differences between the individual magazines made available on App store/Play Store compared to those available on Astro Go Read?

  14. How do I add new Topics?

  15. What is Trending Page for?

  16. How can I refresh my content in the Trending section?

  17. How do I search for an article?

  18. Do I need to pay for magazines?

  19. Can I purchase additional magazines?

  20. How do I delete a magazine?

  21. How do I get in touch with Support at Astro Go Read?

  22. What is Disney's The Jungle Book (2016) + DVD + e-Book offer?

What is Astro Go Read?

Astro Go Read app is absolutely FREE! Discover Premium Magazines, read the latest trending articles near you and curated articles that matter. Begin your journey to discover premium magazines, trending articles and personalise the stories you want to follow by adding your own selection of Topics.

What are the magazine titles available on Go Read?

List of available magazine titles include Car (English/Chinese/Malay), Style, iFeel, InTrend, Four Four Two and Men’s Uno.

How can I get these magazines?

Free to all Astro Go Read users, look for interactive magazines available for most magazine titles. Get video and audio extras. To download, tap Download the Free Interactive E-Mag.

"Super Pack Plus customers get FULL emags (digitized version of the print publication) for free. Simply tap Titles, pick your favourite magazines and tap Download the Full Magazine."

"All Astro customers can now read The Malay Mail e- paper for free. Tap Titles, scroll to News from the navigation bar on top. To download e-paper, tap on Get the E-paper."

With all downloads, do consider using WiFi.

How do I get started?

Download and Read

i. On your device, visit the App Store or Play Store
ii. Search for "Astro Go Read"
iii. Click the install button and wait for the download to be completed
iv. Look for the app on your homescreen and launch it by tapping on the app icon

To read on the web, visit https://astrogoread.astro.com.my

You can access the Trending articles and your favourite Topics without logging into the app with Astro ID. In the Titles section, all interactive magazines are FREE to download.

Tap the "Login" button on the top of the main menu to log in. Logging in with a valid Astro ID enhances your reading experience. Logging in lets you create and follow your own Topics. And as a bonus, if you're an Astro Super Pack Plus subscriber, logging in to the app allows you to download Full Magazines.

An Astro ID is not limited to Astro customers and can be created by anyone for free. Register now on the Astro Go Read app or on www.astro.com.my

How do I navigate around Astro Go Read?

Tap Titles to access top magazines. All magazines you've downloaded and accessed can be found in My Shelf.a

Browse relevant articles and topics through the Topics section. Create and follow your own topics after logging in.

How do I create an Astro ID?

Tap on SIGN UP FOR ASTRO ID in the login section of the Astro Go Read app and create your Astro ID

On the web, visit our registration page on www.astro.com.my and create your Astro ID

Once you have successfully registered, a verification email will be sent to confirm your email address.

You will need to verify and confirm the new Astro ID by clicking on the link provided in the verification email. Please note that the link in the email is only valid for 48 hours.

Your Astro ID can then be used to access any Astro product that requires an Astro ID.

If you are an Astro customer, get added value by linking your Astro Smart Card number with your Astro ID. This allows us to check your eligibility for access to full PDF versions of premium magazine titles of your choice. For a limited time, Astro Super Pack Plus customers can download 50 premium mags editions for free every month.

I have forgotten my Astro ID/password, what do I do?

In the Login section in the app, tap on Forgot Your Astro ID. To retrieve your Astro ID, enter the email address used to register your Astro ID. An email will be sent to the email account with further instructions on how to retrieve your Astro ID. Alternatively, visit www.astro.com.my to retrieve your Astro ID/password.

My account is locked, how can I unlock it?

You can contact customer support, see Question 21, below - "How do I get in touch with Support at Astro Go Read?

How do I login with my Facebook account?

Tap on SIGN IN WITH FACEBOOK in the login section of your app. This will bring you to the Facebook login screen.

How do I link my Facebook account to an existing Astro ID?

Existing Astro customers get to enjoy their entitlements by simply linking your Facebook account with your Astro ID. If you would like to use your Facebook account as your primary login on Astro Go Read and still be able to enjoy the perks that come with your Astro ID, simply link those two together.

With your Facebook account logged in to the Astro Go Read app, access LINK to ASTRO ID from the User Settings page on the top of the menu. Follow the instructions and you should be all set.

What devices do you support?

Generally, Astro Go Read supports all devices and OS systems. However, Astro Go Read is optimized for the below devices in particular.

iOS – Most iPhones and iPads on iOS 8.0 or later.

Android - Most Android powered smartphones, phablets and tablets. Requires Android 4.0 or later.

Web: Any laptop/desktop running the latest versions of Chrome, Safari & Firefox.

PC/Notebook/Mac/Macbook – Accessible from latest versions of web browsers such as Chrome, Firefox, and Safari.

Can I access Astro Go Read without an internet connection?

To ensure we serve you relevant and latest content, please ensure that you are connected to the internet to add new Topics or download magazines.

What are the differences between the individual magazines made available on App store/Play Store compared to those available on Astro Go Read?

It’s your favourite magazines. There’s no difference except that they are now conveniently available in one app, for faster access on the go.

How do I add new Topics?

Our editors may feature and update different recommended topics of interest at a given time. To continue reading a topic you like, add a topic to your profile to read updated articles anytime.

Step 1: Tap on "+ Add a New Topic"

Step 2: Key in any topic of interest or tap on our recommended topics

Step 3: Your new Topic will be added. Tap on it to access the articles.

To remove a Topic, tap on the Edit button.

What is Trending Page for?

The Trending page shows latest collection of stories that matter most around you. These are the hottest articles from News, Entertainment, Sports, Technology and many more.

How can I refresh my content in the Trending section?

You can refresh content by swiping the screen to the right on the 1st page and then release when the indicator “Release to Update” appears on the left of the screen.

How do I search for an article?

You can search for articles by tapping on the Search icon at the top right hand side of your screen. Search is available to you on every screen of the app.

Found an article that you like? Click Like/Dislike at the top of your screen to help us recommend better articles that interest you.

Do I need to pay for magazines?

If you are an Astro customer, link your Astro Smart Card number with your Astro ID. This allows us to check your eligibility for access to certain titles and the full PDF versions of premium magazine titles of your choice. For a limited time only, Astro Super Pack Plus customers can download 50 Editions of premium magazine per month for Free.

The interactive e-mag is available for download to all app users, including non Astro customers.

Can I purchase additional magazines?

We hear you. The service will be introduced soon.

How do I delete a magazine?

To delete a magazine you’ve added, tap and hold the magazine cover. A - sign will appear, simply tap that to delete. Changed your mind? Tap outside and the – disappears. Your download is safe! A magazine which is downloaded and deleted cannot be downloaded again as part of a previous entitlement. It will be counted as a fresh download!

How do I get in touch with Support at Astro Go Read?

Should you have any feedback, comments, or require assistance, tap on HELP in the menu.

Tap on Contact Us, tap the + and fill in the simple form to log/report issues.

Or you can call Astro Customer Service: 03 - 9543 3838

If you need help with using the app, Tap on the HELP button to reactivate tutorials.

What is Disneys The Jungle Book (2016) + DVD + e-Book offer?

Purchase and watch Disney's The Jungle Book (2016) + DVD + e-Book at a special price of RM 21.09 (Inc. GST) from 10th August 2016 till 24th August 2016 using either of the below: 
i. Astro Best TV Portal (CH481) to be watched on your TV (Channel 472 and 496).
ii. Order from www.astrofirstbest.com TV (Channel 472 and 496).
iii. OD Store for Astro Personal Video Recorder (PVR) which is connected to your home Wi-Fi & IPTV customers
iv. Astro on the Go on your computer, tablet and smartphone. You will receive a notification upon the successful purchase of Disney's The Jungle Book (2016) + DVD + e-Book, click on the link to begin your journey to obtain your copy of Disney's The Jungle Book e-Book.

You will receive a notification upon the successful purchase of Disney’s The Jungle Book, click on the link to begin your journey to obtain your copy of Disney's The Jungle Book eBook.
i. An SMS with the link will be sent for purchases made through Astro Best TV Portal, OD Store & Astro on the Go. 
ii. An email with the link will be sent for orders made through www.astrofirstbest.com.

The link will take you to a page that will guide you on how to download the Astro Go Read application via
i. Apple App Store for your Apple Smart Device
ii.Google Play Store for your Android Smart Device

After the download & installation of the Astro Go Read app is complete on your Smart Device, launch the Astro Go Read application and login with your Astro ID. If don’t have an Astro ID you will need to sign-up for one and link it with your Astro Smart Card. You are able to do this on www.astro.com.my or the Astro Go Read app.

Click on Disney's The Jungle Book e-Book from the Titles section of the app, then click on the download book button.

The redemption of e-Book can be done immediately after purchasing the bundle and all redemption must be done before 20 Nov 2016. It will be available on your MyShelf section of the Astro Go Read app thereafter as long as you would like to keep the e-Book.

Enjoy your e-Book and don’t forget to check out other titles we have on the collection.